Medical Receptionist / Medical Office - Bilingual

Medical Receptionist / Medical Office Clerk - Bilingual

Location: Yakima, WA
Job Type: Full-Time
Schedule: Monday-Friday
Pay: $21-$24/hour

About the Position

We are seeking a dependable, organized, and professional Bilingual Medical Receptionist / Medical Office Clerk to join a busy medical office in Yakima, WA.

Previous medical office or healthcare experience is required. The ideal candidate will have experience working directly with patients in a medical or healthcare setting and be comfortable handling scheduling, phones, documentation, and general front-office responsibilities.

This is a non-clinical medical office position. Medical Assistant experience is not required, and this role does not involve hands-on patient care.

What You'll Do

Front Desk & Patient Reception

• Greet patients and visitors in a professional and welcoming manner.
• Serve as the first point of contact for patients entering the office.
• Answer incoming phone calls and direct calls or messages appropriately.
• Assist patients with general administrative questions and needs.
• Maintain a professional and organized reception area.
• Communicate professionally with patients, providers, staff, and outside contacts.

Scheduling & Administrative Support

• Schedule and coordinate patient appointments.
• Manage a busy appointment calendar.
• Confirm and reschedule appointments.
• Coordinate scheduling with patients and office staff.
• Handle multiple scheduling requests and administrative tasks throughout the day.
• Maintain accurate patient and appointment information in office systems.
• Provide general clerical and administrative support.

Scanning & Document Management

• Scan medical documents and paperwork into the appropriate systems.
• Organize and maintain electronic and physical records.
• Process incoming paperwork and documentation.
• Ensure documents are accurately routed and filed.
• Handle confidential patient information appropriately.

Shipping, Receiving & Laboratory Packages

• Receive and organize incoming packages and deliveries.
• Sort and distribute incoming shipments.
• Handle packages and materials that need to be transported to laboratories or other locations.
• Prepare outgoing materials and packages for shipment.
• Coordinate outgoing shipments and deliveries.
• Take materials/packages to the appropriate shipping location or coordinate pickup.
• Work with laboratory personnel and delivery services as needed.
• Manage daily package activity and ensure items are handled promptly and accurately.
• UPS comes to the office every day, so this position will regularly interact with delivery personnel and handle incoming and outgoing packages.

General Office Support

• Assist with day-to-day office organization and administrative needs.
• Monitor office supplies and help maintain an organized workplace.
• Sort incoming and outgoing mail and deliveries.
• Assist other departments with clerical requests.
• Perform additional administrative duties as assigned.

What We're Looking For

• Previous medical office or healthcare experience is required.
• Bilingual Spanish/English communication skills are required.
• Previous experience in medical reception, healthcare administration, patient services, medical scheduling, or a similar medical office environment.
• Strong customer service and communication skills.
• Comfortable interacting with patients and the public.
• Comfortable answering phones and managing frequent interruptions.
• Strong computer and data-entry skills.
• Experience scheduling medical appointments preferred.
• Strong organizational and multitasking skills.
• Excellent attention to detail.
• Ability to learn scheduling and office systems quickly.
• Dependable and punctual with excellent attendance.
• Ability to prioritize multiple tasks in a busy environment.
• Comfortable handling packages, documents, and daily shipping/receiving responsibilities.
• Ability to maintain confidentiality when handling patient information.

Ideal Candidate Backgrounds

We are especially interested in candidates with experience as:

• Medical Receptionist
• Medical Office Clerk
• Medical Scheduler
• Patient Services Representative
• Patient Access Representative
• Clinic Receptionist
• Medical Office Assistant
• Patient Coordinator
• Referral Coordinator
• Healthcare Administrative Assistant
• Medical Records Clerk
• Medical Billing Specialist with front-office/patient experience

Key Traits for Success

The successful candidate will be someone who:

• Has previous experience working in a medical or healthcare office.
• Is bilingual in English and Spanish.
• Is dependable and has excellent attendance.
• Is comfortable being in the office every day.
• Enjoys staying busy throughout the workday.
• Can manage a high volume of scheduling and administrative requests.
• Can quickly switch between patients, phones, scanning, packages, and other office tasks.
• Has excellent attention to detail.
• Communicates professionally with patients and coworkers.
• Can work independently while also being a strong team member.
• Is organized and able to prioritize competing tasks.
• Understands the importance of confidentiality and professionalism in a medical office.

Important: Non-Clinical Position
This is a medical front-office/clerical position.

We are looking for candidates with medical office experience, but the role does not involve clinical duties or hands-on patient care.

Medical Assistant experience is not required.

Why This Role?

This is a great opportunity for an experienced bilingual medical office professional who enjoys working with patients and wants a busy, people-facing administrative position in a professional medical environment.

If you have medical office experience, strong customer service skills, and are bilingual in English and Spanish, we'd love to hear from you!

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