Job Requirements
Arlington, VA
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
GCyber is seeking an IT Support Technician, to support a high profile DISA customer in the Pentagon. You will be working with a team to provide end user support relative to software, hardware, and network assistance.
As the IT Support Technician, you will:
Minimum Qualifications and Expereince:
As the IT Support Technician, you will:
- Provide technical end user support to respond to customer requests and incidents
- Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service delivery and meet customer requirements.
- Apply ITSM best practices to improve and optimize the services provided to end users.
- Develop and report on performance metrics, ensuring continuous service improvement and team feedback.
- Manage and optimize Service Desk resources, staff performance, and technical development.
Minimum Qualifications and Expereince:
- Active DoD Secret security clearance
- DoD 8570 IAT II certification (e.g., Security+, CCNA - Security, CySA+. GICSP, GSEC, CND, SSCP)
- Bachelor's Degree can be substituted with years of experience
- 5+ years of experience
- Strong Customer service skills
- ITIL v4 Foundation and HDI Desktop Support certification preferred.
group id: 90817175
