Supervisory Public Safety Dispatcher

Duties

• Directs the daily round-the-clock operations and shift scheduling for the emergency communication center.
• Conducts quality assurance reviews on a minimum of 10% of incoming service calls.
• Designs and leads training sessions to certify new emergency dispatch personnel.
• Develops employee performance standards and conducts formal appraisals for subordinates.
• Resolves informal employee complaints and grievances within the workplace.
• Ensures subordinates maintain a level of proficiency in the performance of their duties that will best serve Fort Belvoir populace.
• Consults with the Fire Chief, Physical Security Chief, and Police Chief on operational and procedural issues concerning fire, police, and security response.

Requirements

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires you to obtain and maintain a Secret Security Clearance.
• Incumbent may be required to wear a uniform.
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station when required.
• Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• Incumbent is required to obtain and maintain, within one year, certification a-g:
• a: Department of Defense Telecommunicate I and II Instructor or equivalent
• b: Basic Life Support (BLS) Cardiopulmonary Resuscitation (CPR)
• c. Department of Defense Hazardous Materials Awareness or equivalent
• d. IS-100 (Introduction to the Incident Command System (ISCS))
• e. IS-200 (ICS for Single Resources and Initial Action System)
• f. IS-700 (Introduction to National Incident Management System
• g. IS-800 (Introduction to National Response Framework)
• Incumbent must complete State National Crime Information Center (NCIC) certification within 6 months of start date.
• The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• Work requires rotating shifts which includes nights, weekends and holidays.
• Subject to call back, on-call and mandatory overtime as the mission requires.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience.

Specialized Experience: One year of specialized experience which includes: 1) Operating public safety communications equipment such as Computer-Aided Dispatch (CAD) systems to receive, evaluate or prioritize incoming emergency calls for service; 2) dispatching police, fire or emergency medical resources using multi-agency emergency dispatch protocols; and 3) leading operational tasks or shift personnel within a centralized 911 public safety communications center environment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

You will be evaluated on the basis of your level of competency in the following areas:

• Ability to Lead or Supervise
• Customer Service (Clerical/Technical)
• Decision Making
• Manages and Organizes Information
• Technical Competence

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary periodduring which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the information sheet.
• This is a(n) Transportation and Distribution Management Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives may be authorized
• Student loan repayment may be authorized
• Salary negotiations for candidates new to Federal service may be authorized
• Credit for prior non-Federal experience and certain military service for leave accrual rates may be authorized.