Customer Engagement Officer

**This position is contingent on contract Award**

Amentum is seeking a Customer Engagement Officer to support an upcoming contract. The tasks are including but not limited to:

• Conducting data analytics to measure key finished intelligence product's impact and collect information on key finished intelligence product's customers' behavior and interests.
• Providing web application support, bridging gaps in support provide through other IT support components.
• Preparing monthly reports for various Sponsor organs on analytic tradecraft issues and performance measurement reports.
• Developing, recommending, and providing additional metrics related to the key finished intelligence product's program as needed.

• Promoting awareness of a key finished intelligence product's brand and its role as the IC's leader in online publishing
• Developing strategies and implementing plans to strengthen interaction between the key finished intelligence product's content contributors and its customers
• Providing technical support to users as needed, bridging gaps in the support already provided by other IT support components, and coordinating responses with those components as necessary
• Increasing visibility of the program through engagement in community, academic, conferences, and public forums
• Increasing knowledge of the key finished intelligence product through focused and customized educational seminars, briefings, and demonstrations/instructions/tutorials
• Building and strengthening partnerships to improve customer relations
• Advocating customer needs and provide customer feedback to leadership to shape the evolution of the key finished intelligence product
• Managing strategic relationships with third parties such as other IC agencies to leverage expertise, technologies, and/or resources to expand key finished intelligence product's market reach
• Facilitate information gathering for leadership by conducting focus groups, structured brainstorming sessions, user testing, surveys, and other feedback mechanisms
• Ensuring key finished intelligence product remains compliant with all IC and Agency security requirements by recommending implementation of relevant policies and procedures
• Supporting the development and implementation of security and access management policies to ensure content of key finished intelligence product is only available to appropriate users
• Supporting implementation of security best practices of the key finished intelligence product

Requirements:

• BS/BA in Data Science, Data Analytics, Mathematics, Statistics, or a related field
• Strong background in data collection, data analytics, database-building, and data entry
• Experience with Microsoft Word, including Track Changes function
• Previous experience using PDF files
• Demonstrated the ability to successfully serve in a customer service-focused role
• Demonstrated the ability to successfully manage concurrent projects to completion and to adjust priorities as mission needs change
• Demonstrated the ability to learn and apply new skills independently
• Demonstrated the ability to effectively communicate with a diverse group of stakeholders
• Ability to work independently and as part of a team
• Relevant exposure to US foreign policy and national security counterterrorism objectives
• Demonstrated proficiency in Tableau, SQL, or Microsoft Excel
• A security clearance of TS/SCI with polygraph

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:
09/11/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters .