Job Requirements
Job Description
ServiceNow Developer
Location: Tampa, FL
Required Clearance: Secret
Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation.
Job Description:
Seeking an experienced ServiceNow Developer to support a high-impact federal technology initiative in Tampa, Florida. This role offers an opportunity to take a leading role in the development and transformation of enterprise ServiceNow capabilities. The ideal candidate will bring strong ServiceNow expertise and experience designing and implementing enterprise ITSM solutions. Experience with BMC Remedy and large-scale ITSM platform migrations is highly desirable. This is more than a traditional ServiceNow administration or maintenance position. The successful candidate will help architect and drive a major BMC Remedy-to-ServiceNow transformation, working closely with the customer to define requirements, develop scalable solutions, and shape the platform's future-state architecture.
Job Responsibilities:
- Lead the technical architecture and implementation of ServiceNow solutions supporting enterprise and federal mission requirements.
- Help drive the migration and transformation from BMC Remedy to ServiceNow, including planning, architecture, development, integration, and implementation.
- Design scalable ServiceNow solutions across IT Service Management (ITSM) and enterprise workflows.
- Translate customer and business requirements into effective technical designs and ServiceNow configurations.
- Collaborate directly with customers, stakeholders, developers, and technical teams to define and implement future-state platform capabilities.
- Provide technical leadership and guidance throughout the ServiceNow transformation lifecycle.
- Develop and configure ServiceNow applications, workflows, integrations, and platform components as required.
- Evaluate existing processes and systems and identify opportunities for automation, optimization, and modernization.
- Ensure solutions are scalable, maintainable, secure, and aligned with enterprise architecture and customer objectives.
- Contribute to technical documentation, solution design, development standards, and best practices.
- Stay current with ServiceNow platform capabilities, emerging technologies, and industry best practices.
Required Skills:
- Professional experience developing and/or architecting solutions on the ServiceNow platform.
- 3-7 years of experience.
- Knowledge of ITSM processes and enterprise service management workflows.
- Experience translating business and customer requirements into technical ServiceNow solutions.
- Experience with ServiceNow configuration, development, workflows, integrations, and platform architecture.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience supporting federal customers or environments requiring a security clearance.
Desired Skills:
- Experience with BMC Remedy.
- Experience leading or contributing to BMC Remedy-to-ServiceNow migrations or other large-scale ITSM transformations.
- ServiceNow architecture experience in complex enterprise environments.
- Experience designing solutions across multiple ServiceNow modules and enterprise workflows.
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS).
- Experience working directly with government customers and mission-focused technology programs.
- Strong understanding of ITIL principles and service management best practices.
