Job Requirements
Falls Church, VA
Secret Polygraph not specified
Entry Level (less than 2 yrs experience)
$60,000 - $70,000
Job Description
Help Desk Technician
Location: Falls Church, VA
Clearance Level: Active DoD Secret Security Clearance
Position Summary
3 Reasons Consulting is seeking a Help Desk Technician to provide technical support services in Falls Church, VA.
This role is critical in delivering timely, customer-focused IT assistance, resolving technical issues, and maintaining secure and reliable access to mission-critical systems. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and the ability to work effectively in fast-paced and highly secure environments.
Key Responsibilities
Services to be performed include, but are not limited to:
Provide Tier I and Tier II technical support for hardware, software, network, and system-related issues.
Respond to and resolve service desk tickets in a timely and professional manner.
Troubleshoot desktops, laptops, printers, mobile devices, and peripheral hardware.
Support Microsoft Windows operating systems and Microsoft Office applications.
Assist with user account management, including account creation, password resets, and access control.
Document technical issues, troubleshooting steps, and resolutions in the service ticketing system.
Install, configure, and update software applications and operating systems.
Escalate unresolved issues to appropriate support teams or higher-level technical staff.
Ensure compliance with security policies and procedures, including IAT Level II requirements.
Help Desk Technician(Junior)
Education
Associate’s degree in Information Technology or a related field (or equivalent experience).
Experience
Entry-level to early-career experience in IT support or service desk environments.
Certifications
CompTIA Security+
Microsoft Operating System Certification (or equivalent)
IAT Level II compliant (DoD 8570/8140)
Additional Requirements
Active DoD Secret Security Clearance required
Ability to support onsite work in Falls Church, VA
Ability to work effectively in classified or secure environments
Benefits at 3 Reasons Consulting
At 3 Reasons Consulting, we are committed to supporting the well-being of our team members through a comprehensive benefits package designed to promote health, financial security, and work-life balance.
Company-Paid Benefits
Short- and Long-Term Disability
Basic Life Insurance
Direct Payroll Deposit
Leave Accrual
Paid Holidays
401(k) Company Match
Employee / Company Shared Benefits
Additional (Voluntary) Life Insurance
401(k) Plan
Medical Coverage
Dental Coverage
Vision Care Plan
Flexible Spending Account (FSA)
Equal Opportunity Employer
3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all employees accountable to protect this mission.
We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected status.
Location: Falls Church, VA
Clearance Level: Active DoD Secret Security Clearance
Position Summary
3 Reasons Consulting is seeking a Help Desk Technician to provide technical support services in Falls Church, VA.
This role is critical in delivering timely, customer-focused IT assistance, resolving technical issues, and maintaining secure and reliable access to mission-critical systems. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and the ability to work effectively in fast-paced and highly secure environments.
Key Responsibilities
Services to be performed include, but are not limited to:
Provide Tier I and Tier II technical support for hardware, software, network, and system-related issues.
Respond to and resolve service desk tickets in a timely and professional manner.
Troubleshoot desktops, laptops, printers, mobile devices, and peripheral hardware.
Support Microsoft Windows operating systems and Microsoft Office applications.
Assist with user account management, including account creation, password resets, and access control.
Document technical issues, troubleshooting steps, and resolutions in the service ticketing system.
Install, configure, and update software applications and operating systems.
Escalate unresolved issues to appropriate support teams or higher-level technical staff.
Ensure compliance with security policies and procedures, including IAT Level II requirements.
Help Desk Technician(Junior)
Education
Associate’s degree in Information Technology or a related field (or equivalent experience).
Experience
Entry-level to early-career experience in IT support or service desk environments.
Certifications
CompTIA Security+
Microsoft Operating System Certification (or equivalent)
IAT Level II compliant (DoD 8570/8140)
Additional Requirements
Active DoD Secret Security Clearance required
Ability to support onsite work in Falls Church, VA
Ability to work effectively in classified or secure environments
Benefits at 3 Reasons Consulting
At 3 Reasons Consulting, we are committed to supporting the well-being of our team members through a comprehensive benefits package designed to promote health, financial security, and work-life balance.
Company-Paid Benefits
Short- and Long-Term Disability
Basic Life Insurance
Direct Payroll Deposit
Leave Accrual
Paid Holidays
401(k) Company Match
Employee / Company Shared Benefits
Additional (Voluntary) Life Insurance
401(k) Plan
Medical Coverage
Dental Coverage
Vision Care Plan
Flexible Spending Account (FSA)
Equal Opportunity Employer
3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all employees accountable to protect this mission.
We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected status.
group id: 91091531