Office Support

Office Support

Pay: $22.00 per hour
Schedule: Monday-Friday, 9:30 AM-6:00 PM
Assignment Duration: Through January 4, 2027
Work Arrangement: On-site; not eligible for telecommuting

Position Summary

We are seeking a dependable and customer-focused Branch Office Support Specialist to support the daily operations of a busy branch office and Branch Manager(s). This position serves as an important point of contact for patients and customers while providing administrative, scheduling, documentation, billing, and equipment support.

Key Responsibilities

• Provide professional reception services, including answering phones and greeting patients and visitors.
• Support the Sales team with patient documentation and required paperwork.
• Process patient intakes, review customer information, and confirm delivery appointments.
• Complete post-delivery work order confirmation and data entry.
• Assist with patient scheduling and customer requests.
• Support Positive Airway Pressure (PAP) classes by preparing paperwork and instructions.
• Perform downloads from respiratory recording devices such as apnea monitors, oximeters, and CPAP devices as directed.
• Perform required functional testing of certain respiratory equipment.
• Support overnight oximetry programs.
• Handle documentation requests for audits and compliance purposes.
• Collect billing and payment information as needed.
• Scan, file, fax, and maintain patient records.
• Assist with warehouse and patient equipment preparation, including equipment setup and returns.
• Explain insurance coverage and out-of-pocket expenses to patients and collect payments when needed.
• Retrieve equipment from the warehouse and assist with daily receivables reconciliation.
• Make outbound customer satisfaction calls to patients and referral sources.
• Order inventory and office supplies.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• 2+ years of office-related experience.
• Strong customer service and communication skills.
• Comfortable working with computers and entering information accurately.
• Excellent organizational and attention-to-detail skills.
• Ability to handle confidential patient and billing information professionally.
• Ability to work effectively in a fast-paced office environment.
• Healthcare, medical office, or durable medical equipment experience is a plus.

Why Consider This Opportunity?

This is a great opportunity for an experienced office professional who enjoys helping people, working in a healthcare environment, and balancing customer service with administrative responsibilities. The position offers a consistent 9:30 AM-6:00 PM schedule and pays $22.00 per hour through January 4, 2027.

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