Tier 1 Administrative - IT Technical Support Specialist

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.


Title: Tier 1 Administrative / IT Technical Support Specialist


Location: Santa Rita, Guam (onsite)


Position: 1


Schedule: Monday-Friday


Start date: ASAP


Security Clearance: Active Tier 3 (T3) security clearance or ability to obtain an interim T3 clearance prior to onboarding.


Salary: $45,000-$50,000


Certifications: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC GFACT, GIAC GSEC


Position Overview


We are seeking an entry-level Administrative / IT Technical Support Specialist to provide on-site Tier 1 technical and administrative support to NAVFAC Marianas Command Information Office (CIO3). This position is ideal for a customer-focused individual beginning a career in IT who is eager to learn, develop technical skills, and support government end users.


The specialist will assist with helpdesk operations, basic troubleshooting, IT asset management, mobile device support, telecommunications, and general administrative tasks. More complex technical issues will be escalated to senior IT personnel.


Key Responsibilities

• Provide Tier 1 helpdesk support via phone, email, Microsoft Teams, and in person.


• Assist users with basic hardware, software, peripheral, operating system, and connectivity issues.


• Install, configure, and maintain IT equipment and applications using established procedures.


• Assist with provisioning and troubleshooting enterprise mobile devices using Mobile Device Management (MDM) tools.


• Maintain accurate hardware, software, inventory, licensing, and asset lifecycle records.


• Support telecommunications administration, including VoIP, landlines, phone allocations, and service requests.


• Coordinate equipment deployments and communicate with end users and CIO3 personnel.


• Escalate complex technical issues to Tier 2 or other appropriate support teams.


• Prepare and update SOPs, user guides, reports, spreadsheets, and technical correspondence.


• Provide general administrative and operational support as assigned.

Required Qualifications

• U.S. Citizenship.


• Active Tier 3 (T3) security clearance or ability to obtain an interim T3 clearance prior to onboarding.


• Basic knowledge of computers, Microsoft Windows, Microsoft Office, and common IT troubleshooting concepts.


• Strong customer service, communication, organizational, and problem-solving skills.


• Ability to follow established procedures, document work accurately, and learn new technologies.


• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.


• Ability to work independently on routine tasks and interact professionally with military personnel, government civilians, and contractor personnel.


• Ability to work on-site and occasionally travel between designated NAVFAC locations in Guam.

Preferred Qualifications

• Entry-level candidates are encouraged to apply. Prior IT helpdesk, desktop support, customer service, or IT asset management experience is preferred but not required.


• Relevant technical training, coursework, or certifications may be considered in place of professional experience.


• Experience with enterprise ticketing systems or Mobile Device Management (MDM).


• Prior experience in a customer service, administrative support, or government IT environment.


• Relevant IT coursework, technical training, or an associate degree in information technology or a related field.

Required Certification


Candidates must possess one of the following approved certifications prior to onboarding:

• CompTIA Security+


• EC-Council Certified Network Defender (CND)


• GIAC GFACT


• GIAC GSEC

Certification must be maintained in accordance with applicable requirements.


Physical / Work Requirements


This is an on-site position requiring standing, walking, bending, reaching, and occasional movement of IT equipment weighing up to 25 pounds. Work may occur at multiple NAVFAC locations throughout Guam. Remote work is generally not authorized except for approved situational or emergency circumstances.


Preferred Candidate


The ideal candidate is a dependable, customer-focused individual with a strong interest in IT, a willingness to learn, and the ability to develop technical skills under the guidance of senior IT personnel. The successful candidate will be comfortable managing routine support requests, maintaining accurate records, and contributing to a mission-focused federal IT environment.


Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.


Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


Disability Statement. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.

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