Job Requirements
Arlington, VA
Secret Polygraph Unspecified
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
About Falconwood, Inc:
Falconwood, Inc. is a small, woman/veteran-owned business providing executive level consultants and programmatic support to Department of Defense Information Technology (IT) initiatives and programs.
We provide expert consultation on a diverse range of IT subjects focusing on acquisition strategy, project management, Information Assurance, and engineering.
We have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).
Critical Competencies:
Project Management, IT Operations Management, Contracts Management, Data Analysis
The Customer Engagement Manager Will:
* Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements
* Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place
* Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects
* Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements
* Address/Identify contract execution issues and potential deficiencies
* Develop action plans to mitigate customer and vendor contract disputes
* Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed
Required Qualifications:
* Minimum SECRET clearance with Single Scope Background Investigation (SSBI)
* 7+â years of IT experience
* Experience with Department of Navy (DON) IT environments, specifically NMCI
* Experience with network transitions/migrations
* Excellent public speaking and personal interaction skills
* Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint
* Ability to work on a team, while keeping overall project goals on schedule
* Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills
* Exemplary customer/client management skills and techniques
* Excellent organizational skills
Desired:
* CISSP certification
* Security+ certification
* Experience supporting Information Assurance activities
* Familiarity with DON network architecture
* Familiarity with NMCI service delivery functions
* Familiarity with common NMCI processes and tools
Falconwood, Inc. is a small, woman/veteran-owned business providing executive level consultants and programmatic support to Department of Defense Information Technology (IT) initiatives and programs.
We provide expert consultation on a diverse range of IT subjects focusing on acquisition strategy, project management, Information Assurance, and engineering.
We have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).
Critical Competencies:
Project Management, IT Operations Management, Contracts Management, Data Analysis
The Customer Engagement Manager Will:
* Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements
* Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place
* Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects
* Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements
* Address/Identify contract execution issues and potential deficiencies
* Develop action plans to mitigate customer and vendor contract disputes
* Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed
Required Qualifications:
* Minimum SECRET clearance with Single Scope Background Investigation (SSBI)
* 7+â years of IT experience
* Experience with Department of Navy (DON) IT environments, specifically NMCI
* Experience with network transitions/migrations
* Excellent public speaking and personal interaction skills
* Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint
* Ability to work on a team, while keeping overall project goals on schedule
* Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills
* Exemplary customer/client management skills and techniques
* Excellent organizational skills
Desired:
* CISSP certification
* Security+ certification
* Experience supporting Information Assurance activities
* Familiarity with DON network architecture
* Familiarity with NMCI service delivery functions
* Familiarity with common NMCI processes and tools
group id: 10281381
