Job Requirements
Redstone Arsenal, AL
Top Secret/SCI Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Position Description & Qualifications
Site Operations Manager, Redstone Arsenal
Are you an experienced logistics and analytical operations leader who excels at directing complex supply chain support in a highly regulated Government environment? Do you bring proven experience leading teams responsible for forecasting, demand planning, logistics analytics, data analysis, and process improvement while ensuring contract compliance and mission readiness? If so, this is your opportunity to support Serco North America in delivering critical supply chain optimization support to the U.S. Army Aviation and Missile Command at Redstone Arsenal.In this role, you will provide dedicated on-site leadership for Redstone Arsenal analytical operations and direct the site workforce responsible for executing applicable Performance Work Statement requirements. You will coordinate operational priorities, oversee logistics and data analysis activities, monitor performance against Government standards, and help ensure accurate, timely, and actionable support to the AMCOM Logistics Center Supply Chain Management Directorate.
In This Role You Will
• Direct the Redstone Arsenal site workforce and oversee execution of assigned supply chain management, logistics analysis, data analysis, and process improvement requirements.
• Lead analytical teams supporting forecasting, demand planning, inventory management, supply availability, risk management, and operational decision-making.
• Oversee logistics analytics addressing stock levels, demand forecasting, transportation, order fulfillment, supply chain visibility, and key performance indicators.
• Guide data collection, processing, statistical analysis, trend analysis, causal analysis, predictive analysis, and development of actionable recommendations.
• Ensure analytical products, reports, correspondence, briefings, and other written materials are accurate, complete, timely, and aligned with contract requirements.
• Monitor performance against applicable standards, including data processing cycle time, compliance, analysis turnaround time, data completeness and accuracy, adoption, and stakeholder satisfaction.
• Coordinate staffing, workload planning, operational priorities, and issue resolution to maintain continuity of site operations.
• Promote continuous improvement by evaluating current supply operations, identifying inefficiencies, and recommending practical process enhancements.
• Ensure personnel comply with applicable Army, DoD, installation, cybersecurity, security, safety, and mandatory training requirements.
• Facilitate effective communication of technical supply and inventory information with Government customers and other authorized stakeholders.
• Support development and maintenance of contractor standard operating procedures, quality controls, performance metrics, and corrective actions applicable to Redstone Arsenal activities.
• Use authorized Army logistics and business systems, as required, to support mission execution and reporting.
To Be Successful in This Role, You Will Have
• Bachelor's degree in a relevant field.
• Minimum seven (7) years of experience in physical logistics operations or leading analytical teams.
• Minimum three (3) years of leadership experience in a Department of Defense environment.
• Demonstrated leadership, communication, and problem-solving skills.
• Experience directing multidisciplinary teams and translating analytical findings into practical recommendations for operational leaders.
• Knowledge of supply chain management, logistics analytics, inventory management, forecasting, demand planning, performance measurement, and process improvement.
• Ability to communicate clearly through reports, briefings, meetings, and coordination with Government stakeholders.
• Ability to obtain and maintain a Common Access Card and meet installation access requirements.
• Ability to obtain and maintain a SECRET security clearance for the duration of the contract.
Preferred Qualifications
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, Industrial Engineering, Data Analytics, or a related discipline.
• Experience supporting Army or DoD supply chain, logistics, or advanced analytics programs.
• Experience supporting AMCOM, Army Materiel Command, a Life Cycle Management Command, or aviation and missile sustainment operations.
• Working knowledge of Army logistics systems such as LMP, GCSS-Army, STAMIS, APAS, IGE/GTN, i3Log, or authorized material tracking systems.
• Experience developing or overseeing logistics dashboards, trend analyses, performance metrics, executive briefings, and process improvement initiatives.
• Active SECRET security clearance.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
Site Operations Manager, Redstone Arsenal
Are you an experienced logistics and analytical operations leader who excels at directing complex supply chain support in a highly regulated Government environment? Do you bring proven experience leading teams responsible for forecasting, demand planning, logistics analytics, data analysis, and process improvement while ensuring contract compliance and mission readiness? If so, this is your opportunity to support Serco North America in delivering critical supply chain optimization support to the U.S. Army Aviation and Missile Command at Redstone Arsenal.In this role, you will provide dedicated on-site leadership for Redstone Arsenal analytical operations and direct the site workforce responsible for executing applicable Performance Work Statement requirements. You will coordinate operational priorities, oversee logistics and data analysis activities, monitor performance against Government standards, and help ensure accurate, timely, and actionable support to the AMCOM Logistics Center Supply Chain Management Directorate.
In This Role You Will
• Direct the Redstone Arsenal site workforce and oversee execution of assigned supply chain management, logistics analysis, data analysis, and process improvement requirements.
• Lead analytical teams supporting forecasting, demand planning, inventory management, supply availability, risk management, and operational decision-making.
• Oversee logistics analytics addressing stock levels, demand forecasting, transportation, order fulfillment, supply chain visibility, and key performance indicators.
• Guide data collection, processing, statistical analysis, trend analysis, causal analysis, predictive analysis, and development of actionable recommendations.
• Ensure analytical products, reports, correspondence, briefings, and other written materials are accurate, complete, timely, and aligned with contract requirements.
• Monitor performance against applicable standards, including data processing cycle time, compliance, analysis turnaround time, data completeness and accuracy, adoption, and stakeholder satisfaction.
• Coordinate staffing, workload planning, operational priorities, and issue resolution to maintain continuity of site operations.
• Promote continuous improvement by evaluating current supply operations, identifying inefficiencies, and recommending practical process enhancements.
• Ensure personnel comply with applicable Army, DoD, installation, cybersecurity, security, safety, and mandatory training requirements.
• Facilitate effective communication of technical supply and inventory information with Government customers and other authorized stakeholders.
• Support development and maintenance of contractor standard operating procedures, quality controls, performance metrics, and corrective actions applicable to Redstone Arsenal activities.
• Use authorized Army logistics and business systems, as required, to support mission execution and reporting.
To Be Successful in This Role, You Will Have
• Bachelor's degree in a relevant field.
• Minimum seven (7) years of experience in physical logistics operations or leading analytical teams.
• Minimum three (3) years of leadership experience in a Department of Defense environment.
• Demonstrated leadership, communication, and problem-solving skills.
• Experience directing multidisciplinary teams and translating analytical findings into practical recommendations for operational leaders.
• Knowledge of supply chain management, logistics analytics, inventory management, forecasting, demand planning, performance measurement, and process improvement.
• Ability to communicate clearly through reports, briefings, meetings, and coordination with Government stakeholders.
• Ability to obtain and maintain a Common Access Card and meet installation access requirements.
• Ability to obtain and maintain a SECRET security clearance for the duration of the contract.
Preferred Qualifications
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, Industrial Engineering, Data Analytics, or a related discipline.
• Experience supporting Army or DoD supply chain, logistics, or advanced analytics programs.
• Experience supporting AMCOM, Army Materiel Command, a Life Cycle Management Command, or aviation and missile sustainment operations.
• Working knowledge of Army logistics systems such as LMP, GCSS-Army, STAMIS, APAS, IGE/GTN, i3Log, or authorized material tracking systems.
• Experience developing or overseeing logistics dashboards, trend analyses, performance metrics, executive briefings, and process improvement initiatives.
• Active SECRET security clearance.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
group id: 10118317
