Operations Specialist (Level III)

Job Title: Operations Specialist (Level III)
Location: Toronto, ON Hybrid - Minimum onsite requirements 4 days per week
Pay Range: C$22 - C$24/hr on T4

Introduction

The role provides day-to-day operational support within a high-volume, regulated financial services environment. Responsibilities include payment processing support, invoice validation, control monitoring, issue resolution, and reporting activities while ensuring accuracy, adherence to policies and procedures, and delivery against service level expectations. The position supports internal business partners, outsourced vault activity, and continuous improvement initiatives to promote operational excellence.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered)

• Experience in banking back-office or financial operations
• Strong attention to detail and high accuracy in transaction processing
• Solid computer skills, including proficiency in Excel
• Strong analytical, organizational, and problem-solving skills
• Ability to work independently and meet daily deliverables
• Commitment to teamwork and collaboration
• Availability to work shifts and statutory holidays if required
• Prior work experience at client or in client's Industry
• Working knowledge of the AS400 system
• Experience with cash, payments, or vault-related operations
• Experience supporting global or multi-site operations

Day-to-Day Responsibilities (key tasks and expectations for the role)

• Perform daily operational processing including data entry, validation, verification, and reconciliation
• Monitor and validate AS400 banknote invoices in line with standard procedures
• Review daily control reports and verify manual accounting entries
• Repair, verify/authorize, and release electronic and manual payments
• Monitor payment queues to ensure timely processing and end-of-day clearance
• Investigate and resolve outstanding items, payment exceptions, and operational issues
• Complete assigned online operational support cases within required timelines
• Liaise with banknote advisory desk, operations, and internal business partners
• Prepare monthly statistics, capacity, and performance reports
• Maintain accurate logs, trackers, and records per retention policies
• Prioritize daily tasks to meet deadlines and service level expectations
• Identify, recommend, and implement process improvements
• Support outsourced vault operations in Toronto
• Perform other operational duties as assigned

Company Benefits & Culture

• Proactive self-starter with a continuous improvement mindset
• Ability to challenge the status quo and drive positive change
• Strong interpersonal skills and positive attitude
• Commitment to diversity, inclusion, and employee engagement

For immediate consideration please click APPLY to begin the screening process with Alex.