Job Requirements
Norfolk Naval Station, VA Norfolk, VA
Secret Polygraph not specified
Entry Level (less than 2 yrs experience)
Salary not specified
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Job Description
Job #: 3049195
Everforth Apex Systems is currently hiring a Service Desk Analyst for a large federal client. In this role, you will provide Tier 1 technical support in a high-volume service desk environment, assist users by phone and written correspondence, document issues, and help resolve basic hardware, software, and network-related concerns.
Project Details / Mission Supported:
• Serve as a liaison for customers while maintaining knowledge of client products, services, and support processes.
• Answer high-volume inbound calls and provide professional, compassionate customer service.
• Provide Tier 1 support for basic network, hardware, software, and Microsoft Windows issues.
• Address unresolved or escalated cases received by telephone and written correspondence.
• Create, update, and track support tickets using HP Service Manager (SM7) or a comparable ticketing system.
• Document troubleshooting steps, issue details, and resolution information accurately.
• Escalate issues to the appropriate support teams when they cannot be resolved at the Tier 1 level.
Qualified candidates will have the following experience and skills:
• Current CompTIA Security+ certification.
• Strong customer service experience, preferably in a call center or service desk environment.
• Experience supporting Microsoft Windows operating systems.
• Experience with HP Service Manager, Remedy, or another ticketing system.
• Basic hardware and software troubleshooting experience.
• Excellent verbal and written communication skills.
• Ability to learn quickly, follow established processes, and demonstrate reliability and dependability.
• Flexibility to work an assigned schedule that may include weekdays, nights, overnight shifts, weekends, and other off-shift hours after training.
Location: Norfolk, VA
Onsite expectation: Onsite; candidates must be able to work the assigned shift in Norfolk, VA.
Duration: 11-month contract with potential for hire
Clearance Level: Secret
Salary/Pay range: $26.03/hour plus $5.09/hour in SCA fringe benefits
PLEASE NOTE: Candidates must be able to obtain and/or maintain a Secret security clearance as a condition and continuation of employment.
If you are interested, please send a copy of your resume and CompTIA Security+ to Emma at emungo@apexystems.com
Apex Systems Military & Veteran Programs
At Apex Systems, we are proud to support those who serve. Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission.
Why Apex is a Top Choice for Veterans and Military Talent:
• Military-Friendly Employer: Recognized as a Military Friendly® Employer for multiple consecutive years.
• Transition Programs: DoD Skill Bridge program with multiple pathway options.
• Veteran Hiring Commitment: We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers
• Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families.
Apex Benefits Overview
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Everforth Apex Systems is currently hiring a Service Desk Analyst for a large federal client. In this role, you will provide Tier 1 technical support in a high-volume service desk environment, assist users by phone and written correspondence, document issues, and help resolve basic hardware, software, and network-related concerns.
Project Details / Mission Supported:
• Serve as a liaison for customers while maintaining knowledge of client products, services, and support processes.
• Answer high-volume inbound calls and provide professional, compassionate customer service.
• Provide Tier 1 support for basic network, hardware, software, and Microsoft Windows issues.
• Address unresolved or escalated cases received by telephone and written correspondence.
• Create, update, and track support tickets using HP Service Manager (SM7) or a comparable ticketing system.
• Document troubleshooting steps, issue details, and resolution information accurately.
• Escalate issues to the appropriate support teams when they cannot be resolved at the Tier 1 level.
Qualified candidates will have the following experience and skills:
• Current CompTIA Security+ certification.
• Strong customer service experience, preferably in a call center or service desk environment.
• Experience supporting Microsoft Windows operating systems.
• Experience with HP Service Manager, Remedy, or another ticketing system.
• Basic hardware and software troubleshooting experience.
• Excellent verbal and written communication skills.
• Ability to learn quickly, follow established processes, and demonstrate reliability and dependability.
• Flexibility to work an assigned schedule that may include weekdays, nights, overnight shifts, weekends, and other off-shift hours after training.
Location: Norfolk, VA
Onsite expectation: Onsite; candidates must be able to work the assigned shift in Norfolk, VA.
Duration: 11-month contract with potential for hire
Clearance Level: Secret
Salary/Pay range: $26.03/hour plus $5.09/hour in SCA fringe benefits
PLEASE NOTE: Candidates must be able to obtain and/or maintain a Secret security clearance as a condition and continuation of employment.
If you are interested, please send a copy of your resume and CompTIA Security+ to Emma at emungo@apexystems.com
Apex Systems Military & Veteran Programs
At Apex Systems, we are proud to support those who serve. Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission.
Why Apex is a Top Choice for Veterans and Military Talent:
• Military-Friendly Employer: Recognized as a Military Friendly® Employer for multiple consecutive years.
• Transition Programs: DoD Skill Bridge program with multiple pathway options.
• Veteran Hiring Commitment: We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers
• Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families.
Apex Benefits Overview
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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