Job Requirements
Job Description
ServiceNow Admin/Dev
Location: Fort Meade, MD
Required Clearance: Top Secret/SCI with FS Poly
Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation.
Job Description:
Join a team designing architecture and developing solutions that support organizational needs. We are seeking an innovative, motivated professional to contribute to a highly skilled team operating in a hybrid cloud environment. The ideal candidate will have strong hands-on technical experience; AWS experience is a plus. We value a collaborative team environment and a commitment to continuous learning and professional growth.
Job Responsibilities:
- Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
- Create custom workflows.
- Build service requests to meet business and technical requirements.
- Develop views and reports as needed.
- Implement integrations and process automation using ServiceNow Orchestration.
- Perform system, integration, and Section 508 compliance testing.
- Monitor application health, usage, and compliance.
- Assess current ServiceNow usage and recommend enhancements to improve efficiency.
- Develop scripts to automate routine tasks.
- Train and mentor junior team members.
Required Skills:
- Must have hands on experience in installing ServiceNow software and upgrading it from one version to another.
- 10 years of experience as an SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- 5 years of additional SA experience may be substituted for a bachelor's degree.
- A minimum certification of IAT Level II. (CCNA – SECURITY; GICSP; GSEC; Security +; SSCP).
- Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
- Linux/UNIX system troubleshooting experience.
- Development experience with JavaScript or other high-level programming languages.
- Familiarity with web-based user interfaces (HTML, XML, CSS).
- Experience creating and maintaining technical documentation.
- Demonstrated ability to mentor junior team members.
- Excellent communication and interpersonal skills.
Desired Skills:
- Experience managing a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
- Java development experience.
- Experience reviewing processes and implementing efficiencies.
- ServiceNow certifications are a plus (e.g., Administrator, Developer).
