Technology Instructor

A Technology Instructor is needed to join a high-performing Agile team operating within the Scaled Agile Framework (SAFe) in support of a complex, fast-paced program. In this role, the selected candidate will analyze, design, develop, implement, and maintain technical training solutions for enterprise server, network, and platform environments. The candidate will support the creation and delivery of certification-focused training programs, Written Course of Instruction (WCI) materials, and other technical learning products, while also performing task analysis, content development, course maintenance, and instructional delivery to meet program requirements.

Primary Responsibilities:

• Design, develop, and maintain instructor-led and blended learning solutions.
• Develop technical training content supporting server, network, and platform administration requirements.
• Deliver competency-based training for users of technical systems using a variety of instructional methods and learning technologies.
• Analyze engineering documentation, system specifications, technical manuals, and operational procedures to identify training needs.
• Develop lesson plans, instructor guides, student guides, job aids, laboratory exercises, assessments, and performance support materials.
• Conduct training effectiveness evaluations and maintain related metrics and reporting.
• Support course validation, pilot delivery, configuration management, and content updates.
• Maintain WCI products and associated instructional documentation.
• Coordinate training product development activities with engineering, technical writing, and program support teams.

Required Skills

• At least 12 years of relevant experience in technical training, instructional delivery, curriculum development, and/or technology-focused education, with experience supporting enterprise IT, server, network, and platform environments.
• Minimum of 5 years of experience in instructional systems design, curriculum development, or technical training development.
• Experience developing technical training solutions for enterprise IT, networking, server administration, or similar technology environments, preferably in a collaborative team setting.
• Working knowledge of Windows Server administration, including Windows Server 2016, 2019, and 2022.
• Working knowledge of Linux system administration.
• Experience delivering instructor-led technical training using multiple applications or platforms.
• Proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel.
• In-depth experience developing technical documentation, training materials, and instructional content.
• Ability to manage multiple concurrent development efforts in a fast-paced, deadline-driven environment.

Desired Skills

• Bachelor's degree in Instructional Design, Instructional Technology, Adult Learning, Education, Technical Communication, Curriculum Development, or a related field.
• Master's degree in Instructional Design, Education, Learning Technologies, or a related discipline.
• Experience supporting Department of Defense (DoD), Intelligence Community (IC), Federal Government, or contractor-led training programs.
• Experience developing and delivering technical training for enterprise IT environments.
• Knowledge of enterprise networking technologies, including firewalls, load balancers, intrusion detection systems/network intrusion detection systems (IDS/NIDS), network address translation (NAT), port address translation (PAT), virtual local area networks (VLANs), access control lists (ACLs), and cloud networking architectures.
• Experience with Cisco Nexus and Cisco Catalyst platforms.
• Experience troubleshooting enterprise servers, systems, and network infrastructure.
• Experience managing training development projects across the full Instructional Systems Development lifecycle.
• Experience developing technical publications, user guides, operational procedures, requirements documentation, and training manuals.
• Experience with HTML, JavaScript, Adobe Creative Cloud, Articulate Storyline, Rise, Captivate, or similar development tools.
• Familiarity with virtualization, cloud computing, cybersecurity, and data center technologies.

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $100,000 - $200,000. This range is a good-faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.