System Administrator

Quantum Sky is searching for a full-time System Administrator to support the EEOC OCIO Enterprise Helpdesk. This role provides advanced end-user, system administration, and escalated support for incidents that cannot be resolved through Tier 1 or Tier 2 desktop support. 

The System Administrator will operate in EEOC’s Microsoft-centric enterprise environment and support users, applications, workstations, network administration activities, workstation security, software deployment, Windows 11 migration, patching, vulnerability remediation, and advanced troubleshooting. 

Responsibilities:

• Provide end-user and business-functional support for incidents that cannot be resolved through Tier 1 or Tier 2 desktop support, including complex issues requiring advanced analysis and resolution. 
• Record all user contacts and reported issues as incidents for tracking, reporting, and performance management, regardless of whether the issue is resolved during the initial engagement. 
• Apply advanced knowledge of supported applications, business processes, business rules, policies, legacy systems, and end-to-end data flows to diagnose and resolve issues. 
• Address hardware, software, and telecommunications problems requiring in-depth technical analysis, coordination across multiple teams, or authorization and action by EEOC OCIO management. 
• Review and validate that incidents require escalation beyond Tier 1 and Tier 2 support. 
• Initiate advanced troubleshooting and root-cause analysis, determine whether incidents are isolated or system-wide, classify incidents, document findings, and analyze incidents against prior tickets, known issues, and historical trends. 
• Maintain thorough ticket documentation, including nature of issue, applicable technical terminology, business impacts, relevant supporting information, analysis, resolution, and artifacts in the service ticketing system. 
• Document resolutions, obtain required approvals from the Help Desk Manager or designated EEOC management, and close tickets in accordance with established procedures. 
• Provide advanced technical support for all enterprise-supported applications and the Government-provided software inventory, including versions, legacy versions, subsequent versions, upgrades, patches, feature releases, and successor products that remain within the same service scope. 
• Support Microsoft Office 365 products including SharePoint, OneDrive, Microsoft Teams, and PowerApps. 
• Support mobile device configuration and management. 
• Install and de-install user applications, move computers, disk-wipe hard drives, prepare inventory paperwork, and store equipment for reuse. 
• Maintain the EEOC operating system environment, currently migrating to Windows 11, and provide testing, troubleshooting, documentation, and consultation to ensure EEOC applications can run under USGCB-compliant guidelines. 
• Plan, test, configure, administer, and deploy operating system updates and upgrades as required by EEOC, including Windows 11 migration responsibilities during the task order period. 
• Write and test install scripts, troubleshoot configuration settings, and test/integrate applications. 
• Work with the EEOC security operations team to conduct desktop virus scans, remediate infected systems, and conduct desktop data recovery and backup. 
• Manage Azure and Active Directory activities, including user accounts, group policies, permissions, and access controls within Active Directory and Office 365. 
• Maintain and develop automation and continuous build/integration/deployment infrastructure for multiple environments; write, build, and deploy scripts using PowerShell and other utilities to improve efficiency. 
• Monitor network performance, troubleshoot connectivity issues, work with network protocols, firewalls, and network infrastructure, and support network security management. 
• Install, update, and patch applications across EEOC’s network. 
• Implement workstation security policies, monitor security threats, and manage system hardening procedures. 
• Provide technical support to end users for hardware, software, user accounts, connectivity problems, Microsoft applications, and Microsoft systems. 

Qualifications


Required:

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field. 
• In lieu of a degree, a minimum of ten (10) years of relevant professional experience may be substituted. 
• Experience with Azure and Active Directory management, Office 365 permissions and access controls, and PowerShell or other utilities to improve administrative efficiency. 
• Experience monitoring network performance, troubleshooting connectivity issues, and working with network protocols, firewalls, network infrastructure, and network security. 
• Experience installing, updating, patching, and supporting applications across an enterprise network. 
• Experience implementing workstation security policies, monitoring threats, managing hardening procedures, and supporting vulnerability remediation timelines. 
• Ability to complete 95% of assigned tickets within required service levels, support desktop and system availability of not less than 90% during operational hours, and complete 95% of approved patches, updates, and vulnerability remediation actions within established timelines. 
• Acceptable command of the English language and ability to pass COR resume review. 

Clearance: 

• Must currently possess or be able to favorably pass a full-field five-year employment background investigation prior to performing work under the contract. 
• Must have at least a Background Investigation (BI). The PWS states the process normally requires a completed SF-85P, “Questionnaire for Public Trust Positions,” and references OPM suitability standards. 

Location:

• Primary on-site work location is EEOC Headquarters, 131 M Street NE, Washington, DC 20507. Each Work Order will specify the work location. 
• On-site work is generally performed between 7:00 a.m. and 7:00 p.m. Eastern Time, Monday through Friday, excluding legal holidays and Federal Government closures, unless otherwise requested by the COR. 
• Limited travel may be required during the period of performance if approved by the COR. On-site and off-site support resources must be located within the United States. 
• Ad hoc telework may be permitted as part of on-site services if approved by the COR; telework schedules require mutual agreement and formal incorporation under the contract or bilateral modification. 

About Quantum Sky


Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between 125-145K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it. 

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky? 

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.