Receptionist

Job Title: Receptionist

Pay Rate: $21.00 per hour
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Location: Onsite - Waterbury, CT

Position Summary

We are seeking a professional, organized, and customer-focused Receptionist to provide front-office administrative and clerical support for Housing Choice Voucher (HCV) and Rental Assistance Program (RAP) operations. The Receptionist will serve as a key point of contact for clients, landlords, and members of the public while supporting day-to-day office operations. The ideal candidate is detail-oriented, dependable, and comfortable working in a high-volume environment while maintaining confidentiality and professionalism.

Key Responsibilities

• Answer incoming telephone calls and direct inquiries to the appropriate staff members
• Greet and assist clients, landlords, visitors, and members of the public in a courteous and professional manner
• Prepare, type, organize, and distribute correspondence, forms, reports, and other documents
• Maintain accurate and organized filing systems and client records
• Log incoming Requests for Tenancy Approval (RFTAs) and update available housing unit listings
• Prepare monthly client packets for recertification
• Receive, sort, and distribute incoming mail and faxes
• Review initial eligibility applications for completeness and accuracy
• Operate standard office equipment, including computers, copiers, fax machines, and multi-line telephone systems
• Provide general administrative and clerical support to program staff as assigned
• Handle confidential client and program information with discretion
• Follow established office procedures and maintain a professional and organized work environment

Qualifications / Experience

• High school diploma or GED required
• One to two years of related office, administrative, or secretarial experience preferred
• Equivalent combination of education and experience may be considered
• Proficiency with Microsoft Word and ability to learn program-specific software
• Strong verbal and written communication skills
• Basic mathematical skills, including the ability to perform arithmetic and percentages
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and work effectively under pressure
• Professional and courteous interpersonal skills with the ability to interact with a diverse population
• Ability to maintain confidentiality and exercise sound judgment
• Ability to work independently and collaboratively as part of a team

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