Customer Support Specialist

Kelly Services is currently seeking a Customer Support Specialist/Customer Liaison position for one of our top clients working in Warsaw, IN. This is an open-ended contract role with budget approved every 12 months.

• Kelly Outsourcing Consulting Group KellyOCG, a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a Customer Support Specialist working onsite in Warsaw, IN. This role is a full-time (40 hour), fully benefited position.
• As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from.
• You'll also be eligible for paid time off, including holiday, vacation and sick/personal time.
• All KellyOCG employees receive annual performance reviews.

Position Overview

The Customer Support Specialist / Customer Liaison will provide operational, communications, and stakeholder support for customer engagement and related business initiatives. This role will serve as a key coordinator across internal teams, external stakeholders, and project partners, helping ensure accurate information, effective communication, consistent processes, and a high-quality experience for members and teams.
The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable managing multiple priorities in a fast-paced environment. The role requires strong communication skills, attention to detail, project coordination capabilities, and an interest in improving processes and operational efficiency.

Key Responsibilities

• Maintain thought leader profiles, engagement records, and related documentation to ensure information remains current and accurate.
• Support pipeline tracking, landscape reviews, and ongoing updates to stakeholder and engagement information.
• Maintain data accuracy and integrity within Airtable and other applicable business systems.
• Coordinate onboarding activities, governance meetings, and stakeholder touchpoints.
• Support congress planning, advisory boards, and other customer engagement activities.
• Manage project timelines, action items, follow-ups, and deliverables across multiple stakeholders.
• Develop and maintain presentations, newsletters, dashboards, reports, and other communications materials.
• Coordinate communications across internal and external stakeholders to ensure timely and consistent information sharing.
• Help ensure a consistent and high-quality experience for members, customers, stakeholders, and internal teams.
• Prepare reporting, business metrics, status updates, and other materials to support leadership visibility and decision-making.
• Support leadership reviews, business planning, and strategic planning activities.
• Maintain templates, standard operating procedures (SOPs), process documentation, and related reference materials.
• Identify opportunities to improve processes, increase efficiency, enhance data quality, and streamline team workflows.
• Collaborate with cross-functional teams to resolve issues, track outstanding items, and ensure commitments are completed on time.

Experience

• 2-5 years of professional experience in customer support, stakeholder coordination, project coordination, operations, communications, business support, or a related field.
• Experience working in a cross-functional or matrixed organization preferred.
• Experience coordinating projects, meetings, timelines, communications, or stakeholder activities.
• Experience working with data, reporting, dashboards, or business metrics preferred.
• Experience with Airtable or similar database/workflow management tools is a plus.
• Experience maintaining documentation, templates, SOPs, or process materials preferred.

Education

• Bachelor's degree preferred.

Required Skills & Competencies

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong follow-through and action-item management.
• Ability to build positive relationships with a variety of stakeholders.
• Comfortable coordinating across teams and influencing through collaboration.
• Strong documentation and presentation skills.
• Ability to work independently while keeping stakeholders informed.
• Proficiency with Microsoft Office or comparable productivity tools.
• Ability to work with data and translate information into clear reports, dashboards, and business updates.
• Process-oriented mindset with an interest in identifying opportunities for improvement.
• Ability to navigate ambiguity and adapt to changing priorities.

Preferred Attributes

• Customer-centric and service-oriented approach.
• Strong project coordination and organizational skills.
• Comfortable working with senior leaders and diverse stakeholder groups.
• Ability to handle sensitive or confidential business information appropriately.
• Proactive approach to identifying issues and driving resolution.
• Interest in operational excellence, process improvement, and stakeholder engagement.

Important information: This position is recruited by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.

Why Kelly ® ?
The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one focus within the full array of Kelly Services® workforce solutions.
Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.
The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

As a Kelly Services employee, you will have access to numerous perks, including:

• Vacation and sick pay
• Paid holidays
• 401(k) plan
• Group medical, vision, dental, life, and short-term disability insurance options
• Kelly Discounts on goods and services, auto and home insurance, and tuition at Kelly partner schools
• Kelly Learning Center offers free courses and trainings
• Weekly pay

About Kelly Services ®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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