Senior AV/VTC Specialist

Senior AV/VTC Specialist
Contingent Position - Anticipated Contract Award
Location
Onsite, EEOC Headquarters, Washington, DC; occasional travel to field offices
Labor Category
Audiovisual / Video Teleconferencing Support - Senior
Key Personnel
Yes
Staffing Basis
Full-time (1 position)

CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.

Position Summary
Operates, maintains, and supports enterprise AV and VTC systems, providing senior-level technical expertise for live events, executive communications, and collaboration platforms across EEOC Headquarters and its nationwide field office footprint.
Key Responsibilities

• Manage daily operations of enterprise AV/VTC systems across multiple conference rooms and facilities; monitor system health and performance.
• Configure, maintain, and troubleshoot VTC endpoints, codecs, DSPs, control systems, digital signage, and collaboration technologies.
• Provide operational support for executive meetings, board meetings, webinars, and high-profile virtual events.
• Perform root-cause analysis and resolve complex hardware, software, network, and interoperability issues.
• Coordinate scheduled maintenance, firmware upgrades, software updates, and lifecycle replacements.
• Develop and maintain SOPs, network diagrams, inventories, and system configuration documentation.
• Support incident, problem, and change management activities following ITIL best practices.
• Support Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence platforms, including webinars and breakout rooms.
• Coordinate with vendors/manufacturers on technical issues and warranty/repair activities.
• Support escalation procedures for unresolved issues; participate in after-hours maintenance windows as required.

Minimum Qualifications

• 10 years of experience supporting an environment similar to EEOC's.
• Experience supporting comparable AV/VTC equipment and systems.
• Experience working with a large, geographically dispersed, multi-site office network.

General Requirements (All Positions)

• Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
• This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
• Acceptable command of the English language.
• Subject to Contractor-funded training of at least 40 hours/year in core competencies.