Management Analyst I - Portsmouth, NH

QSI is seeking a Management Analyst - I to support our Government Client in Portsmouth, NH. The successful candidate must possess an active SECRET Clearance. The Management Analyst - I will support the Government staff and prepare letters, reports, and specialized correspondence. S/he will be primarily assigned to the National Visa Center (NVC) and/or the Kentucky Consular Center (KCC) and possibly other VO offices. A Government manager will provide day-to-day oversight and direction.

Location

Portsmouth, NH

Level/Salary Range

$58K-$73K (based on experience)

HR Contact

Subrina Miles

Job Category

Non-Exempt

Security Clearance Required

Secret (may require Top Secret)

Position Type

Full-time

Duties/Requirements/Qualifications

• Knowledge of quality assurance/control methods, principles, and practices, including statistical analysis and sampling techniques, developing processes and procedures, and/or contract oversight and monitoring functions.
• Demonstrated experience with operational applications to test and inspect a product or to provide guidance, control, and processing logic in an integrated system.
• Demonstrated ability to ensure consistent quality of production by developing and enforcing good quality monitoring systems; validating processes; providing documentation; managing staff.
• Ability to achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, incentive, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• (Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. visa.
• Communicate effectively and confidently with high-level executives.
• Superior organizational skills and work ethic.
• Effectively and politely interface with public.
• Excellent customer service, written and oral communications skills.
• Ability to interpret and apply complex regulatory material.
• Ability to work independently and/or as a member of the team to effectively interact with personnel at all levels.

Anticipated Duties/Tasks:

• Identify and document contracting issues and develop contract improvement initiatives.
• Collaborate with the primary contractor and GTM in the development, implementation and oversight of centralized contract tracking and reporting on all quality assurance activities and findings.
• Assists the government with identifying actual and potential conflicts in contract requirements and provide recommendations for remedy.
• Participate in relevant management meetings and workgroups to support objectives.
• Coordinates ongoing internal primary contractor contract evaluations.
• Conducts quality assurance assessments via on site and desk review processes.
• Provides input to risk assessment methodologies and oversees the risk assessment process.
• Assists with establishing Technical Monitoring Plans (TMP), performs monitoring, and tracks the progress of corrections/issue resolution.
• Provides support and technical assistance to the COR, GTMs and other USG staff with the primary contractor related contracting and procurement responsibilities.
• Reports on the primary contractor contract information and contract lifecycle activities.
• Assists with maintenance of contract COR Working files on the NVC and KCC shared network drive and other assigned functions to assist the COR, A/COR and GTMs.
• Assists with establishing methodologies to track incoming work and throughput and prepares briefing material to show any changes in inputs and outputs.
• Assists with implementation and maintenance of incentive/disincentive program with prime labor contractor.

The Contractor shall conduct management activities, including, but not limited to the following:

• Assist with the preparation of contract modification requests.
• Assist COR, A/COR and GTMs with contract guidance.
• Assist with maintenance of contract files.
• Support the COR, A/COR and GTMs performing quality assurance surveillance functions and provide advice, recommendations, and documentation.
• Assist with contract close outs.
• Assist with financial audits, compliance reviews, and related activities.
• Assists with training contractor staff on oversight procedures and transfer responsibilities, when and if required, to the government staff.
• Escalate issues and/or contract violations to USG staff quickly and accurately.
• Assist the USG with Contractor Performance Assessment Reports (CPARs) evaluations.

Education / Experience Required

• Bachelor's Degree (advanced degree preferred), and/or;
• Two (2) years of experience monitoring federal government contracts or direct knowledge and understanding of consular contracts, regulations
• Two (2) years of written and oral communications in an office environment, including;
• Proficient utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook