Senior NOC Technician

Title: Senior NOC Technician - Joint Fires Network (JFN)
Location: Ford Island, HI
Compensation Range: $60 - $80k
Clearance: * Active DoD Top Secret required*

Company Overview:
Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation's toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don't look any further than Cornerstone Defense.

Benefits Overview:
Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial & Legal Services *

Position Description:
The NOC Technician supports the Joint Fires Network (JFN) Operations Center, providing 24/7/365 network monitoring, incident management, fault analysis, and advanced technical troubleshooting across DISN infrastructure. This role requires strong technical acumen, operational discipline, and the ability to manage complex multi-layer network issues while coordinating with customers, service providers, leadership, and cross-functional teams.

Core Tasks:

• Create, update, and manage incident tickets using ServiceNow ITSM+S and Jira; independently triage queue activity and provide guidance on critical tickets.
• Monitor network events and alarms 24/7/365; proactively analyze faults, identify impacts, isolate issues, correlate data, and coordinate remediation.
• Notify key stakeholders of network incidents, providing timely situational awareness and clear communication to leadership, customers, and O&M teams.
• Support root-cause analysis and troubleshooting across routers, switches, crypto devices, and transport systems; coordinate component replacement and service-provider actions.
• Restore network services, ensure SLA compliance, update the CMDB, reroute circuits, and maintain documentation throughout outages and service degradations.
• Assist with training and oversight of Network Controllers; evaluate SOPs, tools, and training programs for improvement.
• Provide advanced technical guidance and resolve multi-layer network issues spanning multiple NOCs and operational domains.
• Support projects impacting future DISN/O&M operations and contribute technical insights to leadership.
• Maintain and enhance centralized error databases for improved fault correlation and response efficiency.

Qualifications:

• High school diploma or equivalent, plus 3-5 years of relevant experience.
• DoD-8570 IAT Level II baseline certification (e.g., Security+ CE) by start date.
• Ability to work in a 24/7 operational environment.
• Experience in one or more: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in at least four of the following:
  • Routers
  • Switches
  • Crypto devices
  • DSN/DRSN
  • Video Services
  • Promina
  • Cisco
  • Juniper
  • MSPP
  • DWDM
  • Optical Switching
    • Moderate understanding of IP and transport network topologies

Preferred:

• Experience in tech control, cyber transport, or Telco NOC environments.
• Familiarity with circuit actions and vendor coordination.