NOC Support Specialist

Zachary Piper Solutions is hiring a NOC Support Specialist. Responsibilities will vary depending on experience level and may include real-time application and network monitoring, troubleshooting network issues, incident escalation, system updates, network configuration, security support, and operational documentation. This is a direct placement role located in Springfield, Virginia. The NOC Support Specialist is expected to have experience in network monitoring, network operations, and IT support. This is a great opportunity to support critical network operations and infrastructure.

Top Secret w/ SCI eligibility

Responsibilities for the NOC Support Specialist:

• Monitor applications and network systems for performance issues, outages, and potential failures, ensuring continuous operational awareness.
• Analyze alerts, perform troubleshooting, resolve issues within scope, and escalate complex incidents as needed based on severity and experience level.
• Support network operations through system updates, firmware patches, network configurations, and security-related activities.
• Investigate and resolve network and system issues, including support for critical infrastructure and coordination with internal teams when required.
• Document incidents, troubleshooting efforts, resolutions, and operational procedures to support reporting, knowledge sharing, and continuity of operations.

Required Qualifications for the NOC Support Specialist:

• Bachelor's degree in Networking, IT, or related field (preferred).
• 1-6+ years of experience in network troubleshooting or enterprise IT support (preferred).
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
• Hands-on experience troubleshooting network issues and performing updates.
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow) depending on level of experience.
• Up to 10% travel required

Required Certifications:

• Cisco Certified Network Associate (CCNA) and CompTIA Security+. If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment. A higher-level certification may be accepted in place of CCNA at Microsoft's discretion.

Compensation for the Deputy Project Leader:

• Salary range: $100,000 - $160,000 *depending on experience*
• Comprehensive Benefits: health insurance, dental, vision, and life insurance, as well as a 401(k)/retirement plan, paid time off, and maternity/paternity leave.

This job opens for applications on 8/27/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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