Defense Red Switch Network (DRSN) Support Technician III

Responsibilities:

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents 
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. 
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools. 
• Support all customers to include providing global situational awareness support. 
• Verify that service has been restored upon resolution of all customer-initiated tickets
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined 
• Proactively monitor network alarms across platform specific network management tools. 
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. 
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. 
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. 
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Basic Qualifications:

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date. 
• Able to work in a 24×7 shift work environment.
• Must have an active DoD Top Secret security clearance.
• Requires general understanding of both voice infrastructure and IP network topologies.

Preferred Qualifications

• Tech control facility or cyber transport experience
• Circuit actions experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Required Education and Experience:

• Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience.