Job Requirements
Remote
Dept of Homeland Security Polygraph Unspecified
Career Level not specified
$135,000 - $216,000
Job Description
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Program Overview
Peraton provides a full suite of hybrid compute operations services to manage and operate the Hybrid Computing Environment (HCE). The HCE is a collection of enterprise computing resources including a data center, colocation sites, private cloud services, and furnished commercial cloud services.
About The Role
Peraton is seeking an experienced Service Delivery Manager (SDM) to support the DCCO program. The SDM will provide both strategic and operational leadership for service delivery across the Hybrid Computing Environment (HCE) - including Data Center 1, colocation facilities, and public cloud environments. This role ensures reliable, consistent, and high-quality IT services across all supported environments and Task Orders.
The ideal candidate will oversee all aspects of DCCO service delivery, including the coordination and integration of requirements across multiple Task Orders, operational teams, technical functions, and stakeholders. This individual will serve as a key interface between Peraton program leadership, technical teams, and customer leadership to ensure services are delivered in accordance with contractual requirements, established service levels, performance standards, and mission priorities.
The Service Delivery Manager will be responsible for establishing and maintaining service delivery policies, processes, procedures, and performance standards designed to ensure consistently high levels of service. The SDM will monitor service performance, evaluate operational metrics and customer feedback, identify service gaps and trends, and lead the development and implementation of corrective actions and continuous improvement initiatives.
Day to Day Work Responsibilities may include:
Qualifications
Basic Qualifications:
Details
Target Salary Range: $135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate's own.
EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Program Overview
Peraton provides a full suite of hybrid compute operations services to manage and operate the Hybrid Computing Environment (HCE). The HCE is a collection of enterprise computing resources including a data center, colocation sites, private cloud services, and furnished commercial cloud services.
About The Role
Peraton is seeking an experienced Service Delivery Manager (SDM) to support the DCCO program. The SDM will provide both strategic and operational leadership for service delivery across the Hybrid Computing Environment (HCE) - including Data Center 1, colocation facilities, and public cloud environments. This role ensures reliable, consistent, and high-quality IT services across all supported environments and Task Orders.
The ideal candidate will oversee all aspects of DCCO service delivery, including the coordination and integration of requirements across multiple Task Orders, operational teams, technical functions, and stakeholders. This individual will serve as a key interface between Peraton program leadership, technical teams, and customer leadership to ensure services are delivered in accordance with contractual requirements, established service levels, performance standards, and mission priorities.
The Service Delivery Manager will be responsible for establishing and maintaining service delivery policies, processes, procedures, and performance standards designed to ensure consistently high levels of service. The SDM will monitor service performance, evaluate operational metrics and customer feedback, identify service gaps and trends, and lead the development and implementation of corrective actions and continuous improvement initiatives.
Day to Day Work Responsibilities may include:
- Provide leadership and oversight for enterprise IT service delivery across the HCE environment
- Coordinate service requirements, priorities, dependencies, and deliverables across multiple DCCO Task Orders and technical teams.
- Ensure service delivery activities align with customer mission objectives, contractual requirements, and established performance standards.
- Develop, implement, and maintainservice management policies, processes, procedures, and governance practices consistent with ITIL principles.
- Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), operational metrics, and other service delivery measures.
- Analyze service performance data and trends to identify risks, recurring issues, service gaps, and opportunities for improvement.
- Lead continuous service improvement initiatives designed to enhance service quality, operational efficiency, reliability, and customer satisfaction.
- Provide oversight of incident, problem, change, request, configuration, and service-level management activities as appropriate to the enterprise environment.
- Partner with technical and operational leaders to address complex service delivery issues, resolve escalations, and minimize impacts to mission operations.
- Develop and maintain effective relationships with customer senior leadership and serve as a trusted advisor on service delivery performance, priorities, risks, and improvement opportunities.
- Lead service delivery reviews and provide senior leadership with clear, data-driven reporting regarding operational performance, trends, risks, issues, and corrective actions.
- Ensure appropriate communication and coordination across technical teams, program leadership, Task Order leadership, and customer stakeholders.
- Manage and mentor teams of IT professionals supporting a complex, large-scale enterprise environment.
- Promote accountability and establish clear expectations for service quality, responsiveness, customer engagement, and operational performance.
- Identify and proactively manage service delivery risks, dependencies, resource constraints, and emerging operational challenges.
- Support the development of service transition and operational readiness plans for new technologies, capabilities, upgrades, and changes introduced into the enterprise.
- Ensure service delivery processes support availability, reliability, security, scalability, and continuity of mission-critical enterprise services.
- Evaluate customer feedback and collaborate with program and technical leadership to implement measurable quality and service improvements.
- Drive a customer-focused service culture that emphasizes collaboration, responsiveness, accountability, innovation, and continuous improvement.
Qualifications
Basic Qualifications:
- 16 years of professional experience, which may include management and leadership experience.
- 10+ years of IT experience, including at least 8 years of experience building, operating, managing, and improving environments similar in size and complexity to the DHS HCE.
- Demonstrated experience managing teams of IT professionals supporting a large-scale, complex enterprise environment.
- Experience leading enterprise IT service delivery and coordinating activities across multiple technical teams, functional areas, and stakeholders.
- Demonstrated experience developing, monitoring, and improving service delivery performance through SLAs, KPIs, operational metrics, and customer feedback.
- Experience implementing IT service management processes and continuous service improvement initiatives.
- Demonstrated ability to identify and resolve complex operational and service delivery issues in mission-critical IT environments.
- Experience interfacing, communicating, and building effective relationships with customer senior leadership and executive stakeholders.
- Strong leadership, communication, problem-solving, decision-making, and customer relationship management skills.
- ITIL 5 Managing Professional certification may be obtained with 90 days.
- U.S. Citizenship required; Must possess an active Top Secret security clearance.
- Bachelor's degree or higher in Computer Science, Business Administration, Science, Mathematics, Engineering, or a related discipline.
- PMI PMP is preferred.
Details
Target Salary Range: $135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate's own.
EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
group id: 91005870
