Job Requirements
Washington, DC
Public Trust Polygraph not specified
Mid Level Career (5+ yrs experience)
$110,000 - $120,000
Job Description
Job Title: NOC Technician
Location: Washington, DC
Type: Direct Hire
Work Model: 4 days on-site
Hours: 40.0 hours per week
Security Clearance: Ability to obtain Public Trust or higher security clearance
Contact: Crystal.dinnocenti@systemone.com
RESPONSIBILITIES
• Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise
• Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues
• Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence
• Provide technical leadership and guidance to junior NOC technicians during critical incidents
• Design and implement solutions for network optimization, automation, and performance improvements
• Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues
• Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers
• Participate in and lead Major Incident Management calls with stakeholders and executive leadership
• Develop, maintain, and improve NOC procedures, runbooks, and technical documentation
• Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools
• Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues
• Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes
• Mentor and train Tier 1 and Tier 2 technicians on troubleshooting techniques and best practices
• Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes
• Execute complex network changes during maintenance windows with minimal service disruption
• Monitor and optimize network capacity, bandwidth utilization, and traffic patterns
• Coordinate with vendors and external service providers to resolve carrier and equipment issues
• Develop and maintain disaster recovery procedures and participate in failover testing
• Implement network security measures and respond to security incidents in coordination with security teams
• Create and present technical reports on network performance, incidents, and trends to management
• Participate in on-call rotation as the senior technical escalation resource
• Stay current with emerging technologies and industry best practices to continuously improve operations
REQUIREMENTS
• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent experience
• 7+ years of experience in network operations, network engineering, or systems administration
• 5+ years of experience working in a 7x24x365 NOC or similar mission-critical environment
• Demonstrated experience as a senior escalation point for complex technical issues
• Supporting large-scale enterprise networks with thousands of users
• Advanced industry certifications such as Cisco CCNP, CCNP Security, JNCIP, or equivalent
• Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS, spanning-tree, VLAN)
• Advanced troubleshooting skills using packet analysis tools (Wireshark, tcpdump)
• Deep understanding of network security technologies including firewalls, IDS/IPS, VPN, and NAT
• Extensive experience with enterprise network equipment from multiple vendors (Cisco, Juniper, Palo Alto, Arista, F5)
• Proficiency with network monitoring and management platforms (SolarWinds, Nagios, Splunk, NetFlow/sFlow analysis)
• Knowledge of TCP/IP stack, network services (DNS, DHCP, NTP), and application protocols
• Expertise in load balancing, traffic engineering, and high-availability architectures
• Strong understanding of data center networking, fabric technologies, and virtualization
• Routing policy implementation and traffic optimization techniques
• Advanced troubleshooting skills across multiple technology domains (network, systems, applications, security)
• Ability to interpret network diagrams, technical specifications, and vendor documentation
• Strong analytical and critical thinking skills for solving complex problems under pressure
• Leadership and mentoring skills for guiding junior team members
• Excellent written and verbal communication skills across stakeholder levels
• Proven incident management ability, including leading bridge calls and coordinating resources during major incidents
• Proficiency with scripting and automation tools (Python, Ansible, PowerShell, Bash)
• Deep understanding of ITIL framework (Incident, Problem, Change Management)
• Knowledge of cloud networking architectures (AWS, Azure, GCP) and DevOps practices
• Ability to work effectively under extreme pressure and make rapid technical decisions
• Flexibility to work rotating shifts including nights, weekends, and holidays
• Strong documentation skills and commitment to accurate technical records
DESIRED SKILLS AND COMPETENCIES:
• Experience in federal government IT environments
• Active security clearance or ability to obtain Public Trust or higher clearance
• Expert vendor certifications (CCIE, JNCIE, PCNSE, F5-CTS)
• Experience with SD-WAN technologies (Cisco Viptela, VMware VeloCloud, Silver Peak)
• Knowledge of CDN architectures and DDoS mitigation technologies
• Advanced security certifications (CISSP, GIAC, CEH)
• Experience with network automation frameworks (Ansible, Terraform, NSO)
• Deep knowledge of IPv6 implementation and dual-stack environments
• Experience with multicast routing and troubleshooting
• Expertise in VoIP and unified communications (SIP, H.323, QoS)
• Wireless technologies (802.11 standards, wireless controllers)
• Application performance monitoring and optimization
• Knowledge of database systems and log analysis (SQL)
• Familiarity with DevOps, CI/CD pipelines, container networking (Docker, Kubernetes)
• Knowledge of compliance frameworks (NIST, ISO 27001, PCI DSS, FedRAMP, FISMA)
• Experience designing and implementing network monitoring solutions
• Background in capacity planning and traffic forecasting
• Incident Commander or ITIL Expert certification
• Teaching or publishing in technical fields
• Experience with ticketing/ITSM platforms (ServiceNow, Remedy, Jira)
• Telecommunications and carrier tech (SONET, DWDM, Metro Ethernet)
Location: Washington, DC
Type: Direct Hire
Work Model: 4 days on-site
Hours: 40.0 hours per week
Security Clearance: Ability to obtain Public Trust or higher security clearance
Contact: Crystal.dinnocenti@systemone.com
RESPONSIBILITIES
• Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise
• Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues
• Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence
• Provide technical leadership and guidance to junior NOC technicians during critical incidents
• Design and implement solutions for network optimization, automation, and performance improvements
• Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues
• Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers
• Participate in and lead Major Incident Management calls with stakeholders and executive leadership
• Develop, maintain, and improve NOC procedures, runbooks, and technical documentation
• Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools
• Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues
• Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes
• Mentor and train Tier 1 and Tier 2 technicians on troubleshooting techniques and best practices
• Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes
• Execute complex network changes during maintenance windows with minimal service disruption
• Monitor and optimize network capacity, bandwidth utilization, and traffic patterns
• Coordinate with vendors and external service providers to resolve carrier and equipment issues
• Develop and maintain disaster recovery procedures and participate in failover testing
• Implement network security measures and respond to security incidents in coordination with security teams
• Create and present technical reports on network performance, incidents, and trends to management
• Participate in on-call rotation as the senior technical escalation resource
• Stay current with emerging technologies and industry best practices to continuously improve operations
REQUIREMENTS
• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent experience
• 7+ years of experience in network operations, network engineering, or systems administration
• 5+ years of experience working in a 7x24x365 NOC or similar mission-critical environment
• Demonstrated experience as a senior escalation point for complex technical issues
• Supporting large-scale enterprise networks with thousands of users
• Advanced industry certifications such as Cisco CCNP, CCNP Security, JNCIP, or equivalent
• Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS, spanning-tree, VLAN)
• Advanced troubleshooting skills using packet analysis tools (Wireshark, tcpdump)
• Deep understanding of network security technologies including firewalls, IDS/IPS, VPN, and NAT
• Extensive experience with enterprise network equipment from multiple vendors (Cisco, Juniper, Palo Alto, Arista, F5)
• Proficiency with network monitoring and management platforms (SolarWinds, Nagios, Splunk, NetFlow/sFlow analysis)
• Knowledge of TCP/IP stack, network services (DNS, DHCP, NTP), and application protocols
• Expertise in load balancing, traffic engineering, and high-availability architectures
• Strong understanding of data center networking, fabric technologies, and virtualization
• Routing policy implementation and traffic optimization techniques
• Advanced troubleshooting skills across multiple technology domains (network, systems, applications, security)
• Ability to interpret network diagrams, technical specifications, and vendor documentation
• Strong analytical and critical thinking skills for solving complex problems under pressure
• Leadership and mentoring skills for guiding junior team members
• Excellent written and verbal communication skills across stakeholder levels
• Proven incident management ability, including leading bridge calls and coordinating resources during major incidents
• Proficiency with scripting and automation tools (Python, Ansible, PowerShell, Bash)
• Deep understanding of ITIL framework (Incident, Problem, Change Management)
• Knowledge of cloud networking architectures (AWS, Azure, GCP) and DevOps practices
• Ability to work effectively under extreme pressure and make rapid technical decisions
• Flexibility to work rotating shifts including nights, weekends, and holidays
• Strong documentation skills and commitment to accurate technical records
DESIRED SKILLS AND COMPETENCIES:
• Experience in federal government IT environments
• Active security clearance or ability to obtain Public Trust or higher clearance
• Expert vendor certifications (CCIE, JNCIE, PCNSE, F5-CTS)
• Experience with SD-WAN technologies (Cisco Viptela, VMware VeloCloud, Silver Peak)
• Knowledge of CDN architectures and DDoS mitigation technologies
• Advanced security certifications (CISSP, GIAC, CEH)
• Experience with network automation frameworks (Ansible, Terraform, NSO)
• Deep knowledge of IPv6 implementation and dual-stack environments
• Experience with multicast routing and troubleshooting
• Expertise in VoIP and unified communications (SIP, H.323, QoS)
• Wireless technologies (802.11 standards, wireless controllers)
• Application performance monitoring and optimization
• Knowledge of database systems and log analysis (SQL)
• Familiarity with DevOps, CI/CD pipelines, container networking (Docker, Kubernetes)
• Knowledge of compliance frameworks (NIST, ISO 27001, PCI DSS, FedRAMP, FISMA)
• Experience designing and implementing network monitoring solutions
• Background in capacity planning and traffic forecasting
• Incident Commander or ITIL Expert certification
• Teaching or publishing in technical fields
• Experience with ticketing/ITSM platforms (ServiceNow, Remedy, Jira)
• Telecommunications and carrier tech (SONET, DWDM, Metro Ethernet)
group id: 10295162
