Job Requirements
Alexandria, VA
Clearance Unspecified Polygraph not specified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
We are an employee-centric company that truly values our team members and the contributions they make to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and on building teams that are, and continue to be, technically proficient across a broad range of cyber mission areas. OneZero full-time employees receive a highly competitive benefits package, including health, dental, vision, and life insurance, a 401(k) with company matching, paid time off and holidays, an employee referral program, and educational assistance. Additional details are available on our website: https://www.onezerollc.com/careers/
Position Title: Service Desk Specialist
Location: Alexandria, VA On Site
Clearance: None required. Must be a U.S. person and eligible to obtain a clearance if later required.
Summary
OneZero Solutions is hiring a Service Desk Specialist to support our 185+ employee team from our Alexandria office. This is a deliberately designed growth role. You will start by owning day-to-day IT support and asset management, and you will be trained directly by our Director of Information Technology toward broader ownership of our service management, quality, and security compliance functions over time.
We are not looking for someone who already knows all of this. We are looking for someone who is technically curious, careful with details, genuinely enjoys helping colleagues solve problems, and wants to build a career rather than work a queue. If that is you, we will invest in getting you there.
Roughly one fifth of your scheduled time is protected for structured training and development, not squeezed in around ticket volume. That includes cross-training on the service management and audit practices that support our CMMI Maturity Level 3 appraisal and our ISO 20000-1, ISO 9001, and ISO 27001 registrations, and hands-on participation in the AI tooling we are building on top of our own service desk data.
Service Desk Operations
Serve as first point of contact for IT support requests across the company
Intake, categorize, prioritize, and resolve tier-one incidents and service requests
Escalate appropriately to the Director of Information Technology with clear documentation of what you tried
Document resolutions so the next person does not have to solve the same problem twice
Onboarding, Offboarding, and Asset Management
Coordinate IT provisioning for new hires including accounts, access, and equipment
Execute offboarding steps including access revocation and equipment recovery
Image and enroll devices through Microsoft Intune and Endpoint Manager
Maintain accurate hardware and software inventory records
Support device refresh planning and secure disposition
Documentation and Service Quality
Write and maintain knowledgebase articles in plain language
Keep ticket categorization and records clean enough to be audit-ready
Collect service level data that feeds monthly service reporting
Learn and apply the documentation practices required by our quality and security frameworks
Growth and Development
Participate in structured cross-training with the Director of Information Technology on service management, quality, and security compliance duties
Contribute to AI tooling work including service desk dataset hygiene, testing AI-assisted triage and knowledge search, and gathering user feedback
Build toward independent ownership of service reporting, tool administration, and compliance evidence as capability is demonstrated
Growth Path
This role has a defined progression. Advancement is based on demonstrated capability, not tenure alone.
Qualifications
Education and Experience
Associate's degree in information technology or a related field, or a high school diploma plus a relevant technical certification, or equivalent practical experience
Zero to two years of IT support experience, including internships, coursework labs, or comparable hands-on work
Working familiarity with the Windows desktop environment and Microsoft 365 end-user applications
Demonstrated troubleshooting methodology, meaning you can explain how you isolate a problem, not just that you fixed one
Ability to work onsite in Alexandria, VA a minimum of four days per week
Preferred Qualifications
CompTIA A+, Microsoft MS-900, or Microsoft MD-102
Exposure to Microsoft Intune or Endpoint Manager
Experience using a ticketing or service management system in any capacity
Curiosity about scripting or automation such as PowerShell, Python, or Power Automate
Interest in AI tooling and how it can be applied to real operational problems
Prior work or internship experience in government contracting
Skills and Abilities
Clear written and verbal communication with non-technical colleagues, including patience under pressure
Strong organizational habits and reliable follow-through on open items
Detail-oriented approach to documentation and record keeping
Willingness to ask questions early rather than stall quietly
Ability to maintain confidentiality and exercise discretion
Genuine interest in learning service management, quality, and security compliance practice
OneZero Solutions, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
To request an accommodation, please contact us at recruiting@onezerollc.com or call (202) 987-2580.
Position Title: Service Desk Specialist
Location: Alexandria, VA On Site
Clearance: None required. Must be a U.S. person and eligible to obtain a clearance if later required.
Summary
OneZero Solutions is hiring a Service Desk Specialist to support our 185+ employee team from our Alexandria office. This is a deliberately designed growth role. You will start by owning day-to-day IT support and asset management, and you will be trained directly by our Director of Information Technology toward broader ownership of our service management, quality, and security compliance functions over time.
We are not looking for someone who already knows all of this. We are looking for someone who is technically curious, careful with details, genuinely enjoys helping colleagues solve problems, and wants to build a career rather than work a queue. If that is you, we will invest in getting you there.
Roughly one fifth of your scheduled time is protected for structured training and development, not squeezed in around ticket volume. That includes cross-training on the service management and audit practices that support our CMMI Maturity Level 3 appraisal and our ISO 20000-1, ISO 9001, and ISO 27001 registrations, and hands-on participation in the AI tooling we are building on top of our own service desk data.
Service Desk Operations
Serve as first point of contact for IT support requests across the company
Intake, categorize, prioritize, and resolve tier-one incidents and service requests
Escalate appropriately to the Director of Information Technology with clear documentation of what you tried
Document resolutions so the next person does not have to solve the same problem twice
Onboarding, Offboarding, and Asset Management
Coordinate IT provisioning for new hires including accounts, access, and equipment
Execute offboarding steps including access revocation and equipment recovery
Image and enroll devices through Microsoft Intune and Endpoint Manager
Maintain accurate hardware and software inventory records
Support device refresh planning and secure disposition
Documentation and Service Quality
Write and maintain knowledgebase articles in plain language
Keep ticket categorization and records clean enough to be audit-ready
Collect service level data that feeds monthly service reporting
Learn and apply the documentation practices required by our quality and security frameworks
Growth and Development
Participate in structured cross-training with the Director of Information Technology on service management, quality, and security compliance duties
Contribute to AI tooling work including service desk dataset hygiene, testing AI-assisted triage and knowledge search, and gathering user feedback
Build toward independent ownership of service reporting, tool administration, and compliance evidence as capability is demonstrated
Growth Path
This role has a defined progression. Advancement is based on demonstrated capability, not tenure alone.
Qualifications
Education and Experience
Associate's degree in information technology or a related field, or a high school diploma plus a relevant technical certification, or equivalent practical experience
Zero to two years of IT support experience, including internships, coursework labs, or comparable hands-on work
Working familiarity with the Windows desktop environment and Microsoft 365 end-user applications
Demonstrated troubleshooting methodology, meaning you can explain how you isolate a problem, not just that you fixed one
Ability to work onsite in Alexandria, VA a minimum of four days per week
Preferred Qualifications
CompTIA A+, Microsoft MS-900, or Microsoft MD-102
Exposure to Microsoft Intune or Endpoint Manager
Experience using a ticketing or service management system in any capacity
Curiosity about scripting or automation such as PowerShell, Python, or Power Automate
Interest in AI tooling and how it can be applied to real operational problems
Prior work or internship experience in government contracting
Skills and Abilities
Clear written and verbal communication with non-technical colleagues, including patience under pressure
Strong organizational habits and reliable follow-through on open items
Detail-oriented approach to documentation and record keeping
Willingness to ask questions early rather than stall quietly
Ability to maintain confidentiality and exercise discretion
Genuine interest in learning service management, quality, and security compliance practice
OneZero Solutions, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
To request an accommodation, please contact us at recruiting@onezerollc.com or call (202) 987-2580.
group id: 91092480