Liaison Officer Cyber National Mission Forces - Cyber Planner TS

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Liaison Officer Cyber National Mission Forces - Cyber Planner, you will oversee the organization, administration, and supervision of consulting resources, business operation processes, and technologies required for successful and high-quality consulting engagement service delivery to clients. Your primary responsibility is to ensure that high-quality Cybersecurity Services are consistently delivered to clients, meeting their expectations and customer satisfaction measurements.

Your primary responsibilities will include:

• Drive Service Performance: Establish programs and policies to maintain consistent service performance, ensuring high-quality Cybersecurity Services are delivered to clients, meeting their expectations and customer satisfaction measurements.

• Manage Contract/Account Financials: Oversee contract/account financial performance, driving profitable contract and consulting practice business performance for IBM.

• Lead Team Success: Remove obstacles that may hinder the team's ability to deliver services successfully, ensuring effective collaboration and solution delivery.

• Evaluate Customer Feedback: Monitor employee and subcontractor work, evaluating customer feedback to identify areas for improvement.

• Develop Business Strategies: Develop strategies to drive business performance, combining business and technical service and support functions.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Deep Expertise in Consulting Engagement Delivery: Proven experience in overseeing the organization, administration, and supervision of consulting resources, business operation processes, and technologies required for successful and high-quality consulting engagement service delivery to clients.

• Experience with Cybersecurity Services Management: Established track record of ensuring high-quality Cybersecurity Services are consistently delivered to clients, meeting their expectations and customer satisfaction measurements.

• Contract and Financial Management Expertise: Experience in managing contract/account financial performance, driving profitable contract and consulting practice business performance.

• Team Leadership and Collaboration: Proven ability to lead teams and remove obstacles that may hinder the team's ability to deliver services successfully, ensuring effective collaboration and solution delivery.

• Business Strategy Development: Experience in developing strategies to drive business performance, combining business and technical service and support functions.

• Must possess and have the ability to maintain active Top Secret Clearance with SCI access

Preferred technical and professional experience

• Cybersecurity Services Knowledge: Deep understanding of cybersecurity services, including threat management, incident response, and security consulting.

• Contract Negotiation Skills: Experience with contract negotiation, including terms and conditions, pricing, and scope of work.

• Financial Management Tools: Familiarity with financial management tools and systems, including budgeting, forecasting, and financial reporting.