ServiceNow Architect

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ServiceNow Architect

Indianapolis, IN

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Job Description


CSCI Consulting is looking for a ServiceNow Architect to support our DoW client. In this role, the consultant will support a large-scale enterprise modernization initiative focused on transforming legacy logistics and transportation management capabilities into an integrated SAP S/4HANA environment. Collaborated with functional stakeholders, technical teams, and business process owners to design and implement modernized supply chain, transportation, hazardous materials, and logistics processes that improved operational efficiency, data visibility, and mission readiness. Contributed to business process reengineering, requirements development, system configuration, testing, data migration, and deployment activities supporting the transition from disparate legacy systems to a unified enterprise platform. Played a key role in enabling standardized business processes, enhanced decision-making, and long-term sustainment of a modern digital logistics ecosystem.


Responsibilities


Strategic Portfolio Management (SPM) Architecture & Implementation
•    Design and implement end-to-end SPM solutions including Demand Management, Project Portfolio Management, Application Portfolio Management, and Agile Development         
•    Configure and optimize resource management and portfolio planning capabilities            
•    Develop custom workflows and business rules to support strategic planning processes and governance frameworks            
•    Create executive dashboards and reporting solutions for portfolio visibility and decision-making            
•    Implement integrations between SPM and SAP, AWS and additional systems for cost tracking and budget management           
•    Design demand intake processes with automated workflow routing and approval mechanisms            
•    IT Operations Management (ITOM) Architecture & Implementation
•    Architect and deploy ITOM solutions including Service Mapping, Discovery, and Event Management            
•    Design and implement CMDB strategies with comprehensive CI/CD pipeline integrations            
•    Configure Discovery patterns and Service Mapping for accurate application dependency mapping            
•    Implement Event Management solutions with automated alerts            
•    Design and deploy Cloud Management solutions for multi-cloud visibility and cost optimization            
•    Implement predictive intelligence and AIOps capabilities            
•    Create operational dashboards and performance analytics for IT operations teams            


IT Service Management (ITSM) Architecture & Implementation
•    Design and implement core ITSM processes including Incident, Problem, Change, and Request Management            
•    Architect Service Portal solutions with intuitive user experiences and self-service capabilities            
•    Develop Knowledge Management strategies and automated article recommendations            
•    Configure Virtual Agent/Chatbot solutions with AI-powered conversational workflows            
•    Implement SLA management with automated escalations and notifications            
•    Design and build custom ITSM applications and modules tailored to business requirements      

Platform Governance & Best Practices
•    Establish and enforce ServiceNow development standards, naming conventions, and architectural patterns            
•    Conduct technical design reviews and code reviews ensuring quality and maintainability            
•    Implement Update Set management strategies and release management processes            
•    Design data models, application architecture, and integration patterns following ServiceNow best practices            
•    Optimize platform performance through proactive monitoring and tuning            
•    Develop technical documentation including architecture diagrams and design specifications

Collaboration & Leadership
•    Partner with business stakeholders across to gather requirements and translate them into technical solutions            
•    Mentor and guide ServiceNow developers and administrators on platform capabilities and best practices            
•    Collaborate with SAP, cybersecurity, and other application teams on integration initiatives            
•    Lead technical workshops and provide platform training to development teams            
•    Participate in Agile ceremonies and champion SAFe methodologies within ServiceNow            
•    Serve as ServiceNow subject matter expert and trusted advisor to project leadership      


Minimum Requirements

• University Degree (BA/BS) or equivalent experience


• Active Secret clearance


• 10+ years in IT with 7+ years of hands-on ServiceNow platform experience


• 5+ years architecting and implementing enterprise ServiceNow solutions           


• Proven experience implementing SPM, ITOM, and ITSM modules in production environments          


• Deep understanding of ITIL framework and IT service management best practices           


• Experience with Agile/Scrum methodologies and working in fast-paced development environment


• Creativity and adaptability in problem-solving


• Ability to work with clients to understand their needs


• Strong organizational and time-management skills


• Excellent written and verbal communication skills


• Professional presence

Preferred Skills

• Ability to work in a team environment, as well as independently


• Strong customer and vendor relationship skills


• Demonstrated ability to comply with data standards and policies


• Motivation to learn new technologies and methodologies that demonstrate value


• Past experience working with a Federal agency


• Department of War experience is a plus!

About CSCI


CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: “Do what is right, always.” We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren’t diametrically opposed!


At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate’s natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry—those who are ready to move their lives and career forward. Join us today and get excited about Mondays again!


Benefits of Working at CSCI

• Competitive salaries


• Generous Paid Time Off (PTO) package


• Paid holidays aligned to the Federal calendar


• Full health benefits including medical, dental, vision, and life insurance 


• 401(k) retirement plan


• Team building events


• Professional development support 

Legal


CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to HR@csciconsulting.com with any questions. 

Equal Employment Opportunity


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.


If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team.

E-Verify


CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visit www.dhs.gov/E-Verify. 

California Consumer Privacy Act (CCPA) Notice


As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA). 


This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations. 


By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant: 

• Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.


• Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.


• Retention and Security: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies.


• Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law. 

For further information, or to exercise your rights under the CCPA, please contact CSCI’s HR team. 

Disclaimer


The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

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