Job Requirements
Quality Coordinator
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Quality Coordinator
Responsibilities:
• Collaborating with Support, Operations, Logistics, Sales, Finance and Legal to execute professional services tasks
• Managing quality Service engagements and installations within the US
• Responsible for enhancing and maintaining our support applications: Salesforce CRM, Field Service Lightning, NetSuite, ServiceNow
• Developing, monitoring and following up on reporting with Professional Services management and internal/external team members to ensure data is being maintained properly related to forecasting and implementation metrics
• Coordinating other PS field events, including off-sites and trainings
• Creating and maintaining Purchase Orders for Professional Services team
• Other projects as deemed appropriate
Technical Needs:
• Validated health checks on customer arrays
• Validated firmware needs and level to meet hardware requirements
• Ability to communicate technical needs and blockers to end users and internal team members.
• Build technical plan of action to deliver services sold
• IT Storage experience
Requirements:
• Must be highly detail oriented and extremely organized
• Ability to simultaneously work on multiple engagements and priorities
• Flexibility supporting multiple time zones
• Comfortable working in a fast paced and ever-changing environment
• Possess basic accounting and finance knowledge
• A fast-learner, needing minimum supervision and able to solve complex challenges
• A solid understanding and use of Salesforce
• Mastery of Microsoft Office programs including Excel, Word, PowerPoint
• Strong interpersonal skills including ability to tactfully respond to scheduling requests and provide alternative suggestions to satisfy all parties
• Excellent oral and written communication skills, able to speak articulately with personnel at all levels
• 1-3 years' experience in field service/professional service/customer success or similar organization
Skills & Proficiencies:
• Knowledge of Pure Hardware
• Salesforce
• Google Suite (Gmail, G-Calendar, G-Drive)
• MS Office Suite
• LucidCharts
• Smartsheet
• ServiceNow
#LI-AF #LIREMOTE
Responsibilities:
• Collaborating with Support, Operations, Logistics, Sales, Finance and Legal to execute professional services tasks
• Managing quality Service engagements and installations within the US
• Responsible for enhancing and maintaining our support applications: Salesforce CRM, Field Service Lightning, NetSuite, ServiceNow
• Developing, monitoring and following up on reporting with Professional Services management and internal/external team members to ensure data is being maintained properly related to forecasting and implementation metrics
• Coordinating other PS field events, including off-sites and trainings
• Creating and maintaining Purchase Orders for Professional Services team
• Other projects as deemed appropriate
Technical Needs:
• Validated health checks on customer arrays
• Validated firmware needs and level to meet hardware requirements
• Ability to communicate technical needs and blockers to end users and internal team members.
• Build technical plan of action to deliver services sold
• IT Storage experience
Requirements:
• Must be highly detail oriented and extremely organized
• Ability to simultaneously work on multiple engagements and priorities
• Flexibility supporting multiple time zones
• Comfortable working in a fast paced and ever-changing environment
• Possess basic accounting and finance knowledge
• A fast-learner, needing minimum supervision and able to solve complex challenges
• A solid understanding and use of Salesforce
• Mastery of Microsoft Office programs including Excel, Word, PowerPoint
• Strong interpersonal skills including ability to tactfully respond to scheduling requests and provide alternative suggestions to satisfy all parties
• Excellent oral and written communication skills, able to speak articulately with personnel at all levels
• 1-3 years' experience in field service/professional service/customer success or similar organization
Skills & Proficiencies:
• Knowledge of Pure Hardware
• Salesforce
• Google Suite (Gmail, G-Calendar, G-Drive)
• MS Office Suite
• LucidCharts
• Smartsheet
• ServiceNow
#LI-AF #LIREMOTE
group id: ENTEL
