Job Requirements
Honolulu, HI
Confidential Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Duties
Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities. Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows. Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides communication assistance in medical and fire emergencies.
Requirements
Conditions of employment
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position.
A qualified candidate must possess the following:
Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
The Hale Koa Hotel will be having an in-person Job Fair on Tuesday, September 1, 2026, from 9:00 AM to 2:00 PM.
Applicants will submit their applications and resumes which will be immediately reviewed and, if qualified, given to management for an on-the-spot interview. Selected applicants will start the pre-employment process, to include fingerprinting, following the interview.
All applicants must have resided in the United States for a minimum of three (3) years preceding this application.
Applicants should bring the following:
Additional information
Area of Consideration:
Additional Information:
Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities. Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows. Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides communication assistance in medical and fire emergencies.
Requirements
Conditions of employment
- Direct Deposit and Social Security Card are required upon appointment
- Meet qualification/eligibility/background requirements for this position
- Satisfactory completion of employment verification (E-Verify) check
- One year probationary period may be required
- A physical examination may be required
- Must be able to obtain a Tier 1 background investigation.
- Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position.
A qualified candidate must possess the following:
Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
The Hale Koa Hotel will be having an in-person Job Fair on Tuesday, September 1, 2026, from 9:00 AM to 2:00 PM.
Applicants will submit their applications and resumes which will be immediately reviewed and, if qualified, given to management for an on-the-spot interview. Selected applicants will start the pre-employment process, to include fingerprinting, following the interview.
All applicants must have resided in the United States for a minimum of three (3) years preceding this application.
Applicants should bring the following:
- Resume must be two pages or less
- 2-3 Professional references with contact information
- Valid photo ID and Social Security Card
- Applicable professional certificates and/or transcripts
Additional information
Area of Consideration:
- This job is open to candidates who live in this commuting area (the Island of Oahu). If determined that area of consideration is to be expanded, all candidates will be considered. If you reside outside of the local commuting area, relocation costs will be at your expense.
- Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
- This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
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Additional Information:
- Additional referrals from this announcement may occur for up to 90 days after the closing date.
- Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See for details.
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