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Job Description
Position Description & Qualifications
As a Technical Writer, you will support the development, revision, and maintenance of technical documentation for a U.S. Navy MILSATCOM program in the Newport, Rhode Island area. You will work with engineers, logisticians, subject matter experts, and Government personnel to turn technical information into clear, accurate, and usable documentation.
The ideal candidate will have experience developing technical manuals, procedures, training materials, reports, and other technical products in support of complex systems. This position requires strong writing and editing skills, attention to detail, and the ability to work with technical personnel to capture and document information accurately.
In this role, you will:
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
As a Technical Writer, you will support the development, revision, and maintenance of technical documentation for a U.S. Navy MILSATCOM program in the Newport, Rhode Island area. You will work with engineers, logisticians, subject matter experts, and Government personnel to turn technical information into clear, accurate, and usable documentation.
The ideal candidate will have experience developing technical manuals, procedures, training materials, reports, and other technical products in support of complex systems. This position requires strong writing and editing skills, attention to detail, and the ability to work with technical personnel to capture and document information accurately.
In this role, you will:
- Develop, revise, edit, and format technical manuals, procedures, reports, guides, and other program documentation.
- Work with engineers, logisticians, and subject matter experts to collect and translate technical information into clear and accurate written products.
- Support the development and maintenance of On-the-Job Training (OJT) materials, work instructions, reference guides, and training products.
- Review existing technical documentation and update content to reflect system changes, engineering changes, field changes, upgrades, and maintenance requirements.
- Ensure technical documents follow established Government, program, and organizational formatting and documentation standards.
- Support the preparation and delivery of Contract Data Requirements List (CDRL) products and other Government-required documentation.
- Edit technical content for grammar, consistency, accuracy, clarity, and completeness.
- Create and maintain document templates, formatting standards, tables, graphics, and other supporting content used in technical publications.
- Coordinate document reviews and incorporate comments and changes from Government personnel, engineers, logisticians, and other reviewers.
- Support configuration and version control of technical documents throughout the review and approval process.
- Maintain working files, source material, review comments, and approved documentation on Government network drives, SharePoint sites, and other approved repositories.
- Assist with document inventories, data calls, technical reviews, and other documentation efforts as needed.
- Bachelor's degree with 2 years of relevant experience,
- or a High School Diploma/GED with 6 years of relevant experience.
- An active Secret Security Clearance.
- Experience developing, writing, editing, or maintaining technical documentation.
- Strong proficiency with Microsoft Word and other Microsoft Office programs, including Excel, PowerPoint, and Outlook.
- Proficiency with Adobe Acrobat Pro.
- Strong written communication, grammar, editing, and proofreading skills.
- Ability to understand technical information and present it clearly for the intended audience.
- Strong attention to detail and the ability to maintain consistency across large or complex technical documents.
- Experience working with document templates, styles, formatting standards, and document revision processes.
- Ability to manage multiple documents and priorities while meeting established deadlines.
- Ability to work independently and coordinate effectively with engineers, logisticians, subject matter experts, and Government personnel.
- Previous experience supporting the U.S. Navy, Department of Defense, or another Federal Government organization.
- Experience supporting military communications, satellite communications, electronics, or other complex DoD systems.
- Experience developing Navy technical manuals, maintenance procedures, engineering documentation, or logistics products.
- Familiarity with Integrated Logistics Support (ILS), Integrated Product Support (IPS), configuration management, or technical data management.
- Experience working with CDRLs or other Government technical deliverables.
- Experience developing OJT materials, work instructions, standard operating procedures, or other training documentation.
- Familiarity with Navy or DoD technical publication standards and document review processes.
- Experience with SharePoint or other Government document-management systems.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
group id: 10118317
