Job Requirements
Arlington, VA
Top Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$89,000 - $142,000
Job Description
Functional Analyst
Location: Rosslyn, VA
Work Type: Onsite
Remote Work: NO
Job Description
Gridiron IT is seeking professional customer-oriented candidates able to quickly learn new business processes, troubleshoot system functionality and work independently in a fast paced, challenging environment. Are you a passionate Business Systems Analyst? Join our team!
We are supporting the implementation of Momentum, a Commercial-Off-the-Shelf (COTS) financial system. Our team continues to design and deliver innovative, complex solutions to meet the evolving needs of our customers.
Responsibilities
The Business System Analyst on the Tier 2 support team plays a critical role as the primary point of contact for handling escalated issues from Tier 1 related to Momentum Financials and its related interfaces and reports. This includes providing advanced technical support and troubleshooting complex system errors, configuration challenges, and user access permissions that cannot be resolved by Tier 1 support. The analyst is responsible for managing the entire lifecycle of escalated tickets, from initial diagnosis through to resolution, ensuring all actions and solutions are clearly documented and communicated to relevant stakeholders. In addition to incident resolution, the analyst conducts thorough root cause analysis for recurring or complex problems and works collaboratively with technical and functional teams to recommend and implement long-term fixes.
Qualifications:
Required:
U.S. Citizen with an active Top Secret or TS/SCI clearance (Must be SCI eligible)
Experience with Momentum Financials, including configuration and troubleshooting
Proficiency in documenting technical issues and resolutions in a clear, concise manner
Ability to communicate effectively with both technical and non-technical teams
Strong understanding of IT support processes, ticket management, and incident escalation workflows
Strong organizational skills with the ability to manage multiple tickets and priorities efficiently
Excellent problem-solving skills with the ability to perform root cause analysis and develop long-term solutions
Desired:
Experience with Jira or other ticket tracking support tool
Ability to write and execute SQL queries
Experience with DoD Financials
Familiarity with configuration of Momentum subsystems
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires Top Secret.
Compensation and Benefits
Salary Range: $89,000 - $142,000/yr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
Location: Rosslyn, VA
Work Type: Onsite
Remote Work: NO
Job Description
Gridiron IT is seeking professional customer-oriented candidates able to quickly learn new business processes, troubleshoot system functionality and work independently in a fast paced, challenging environment. Are you a passionate Business Systems Analyst? Join our team!
We are supporting the implementation of Momentum, a Commercial-Off-the-Shelf (COTS) financial system. Our team continues to design and deliver innovative, complex solutions to meet the evolving needs of our customers.
Responsibilities
The Business System Analyst on the Tier 2 support team plays a critical role as the primary point of contact for handling escalated issues from Tier 1 related to Momentum Financials and its related interfaces and reports. This includes providing advanced technical support and troubleshooting complex system errors, configuration challenges, and user access permissions that cannot be resolved by Tier 1 support. The analyst is responsible for managing the entire lifecycle of escalated tickets, from initial diagnosis through to resolution, ensuring all actions and solutions are clearly documented and communicated to relevant stakeholders. In addition to incident resolution, the analyst conducts thorough root cause analysis for recurring or complex problems and works collaboratively with technical and functional teams to recommend and implement long-term fixes.
Qualifications:
Required:
U.S. Citizen with an active Top Secret or TS/SCI clearance (Must be SCI eligible)
Experience with Momentum Financials, including configuration and troubleshooting
Proficiency in documenting technical issues and resolutions in a clear, concise manner
Ability to communicate effectively with both technical and non-technical teams
Strong understanding of IT support processes, ticket management, and incident escalation workflows
Strong organizational skills with the ability to manage multiple tickets and priorities efficiently
Excellent problem-solving skills with the ability to perform root cause analysis and develop long-term solutions
Desired:
Experience with Jira or other ticket tracking support tool
Ability to write and execute SQL queries
Experience with DoD Financials
Familiarity with configuration of Momentum subsystems
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires Top Secret.
Compensation and Benefits
Salary Range: $89,000 - $142,000/yr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
group id: 91017793