Call Center Customer Service Representative

Ready to Move Your Career Forward?
Put your career in motion with an exciting new opportunity! Join the Kelly® Professional & Industrial team as a Virtual/Remote Benefits Customer Service Representative supporting a premier client near Buffalo, NY. We're committed to helping you succeed at every step along the way.

Position Details

• Title: Virtual/Remote Benefits Customer Service Representative
• Location: Buffalo, NY (remote, within a 2-hour radius of work location)
• Pay Rate: $18.00/hour
• Schedule: Monday through Friday (no weekends), must be available between 6am-6pm with occasional extended hours to 11 pm

Why You'll Love This Role

• Enjoy the flexibility of working from home.
• Be part of a supportive team focused on your development.
• Earn competitive pay and unlock access to exclusive Kelly perks.

A Day in the Life
As a Benefits Customer Service Representative, you will:

• Provide compassionate, professional assistance to plan participants via phone, email, and instant messaging.
• Tailor your communication style to meet the needs of diverse individuals, maintaining professionalism even in challenging interactions.
• Safeguard confidential information in accordance with HIPAA and data privacy standards.
• Accurately document calls and case notes with attention to detail.

You'll Be a Great Fit If You Have:

• High School Diploma or GED (required)
• Previous customer service experience (preferred)
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office; ability to navigate multiple computer windows
• Minimum typing speed of 30 WPM
• Ability to work effectively in a virtual environment within the specified location radius

Perks & Benefits

• Fully remote position
• Competitive hourly pay
• Exclusive access to Kelly perks & resources

Ready to Apply?
Bring your enthusiasm-discover what's next for your career with Kelly!

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