Call Center Professional

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Advocate II to work at a leading organization in Columbia, SC. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $18/hr

Shift: 8-hour shift between the hours of 8am and 8pm to be determined after training completed per business needs.

Why you should apply to be Customer Service Advocate II:

• Competitive pay rate at $18/hr.
• Contract-to-hire opportunity with a reputable industry leader.
• Onsite position in a professional, supportive office environment.
• Opportunity to participate in a hiring event with same-day selection.
• Room for growth and skill development, including cross-training and process improvement initiatives.

What's a typical day as Customer Service Advocate II? You'll be:

• Providing prompt, accurate, thorough, and courteous responses to various customer inquiries via telephone, written, web, or walk-in channels.
• Handling non-routine and complex inquiries requiring research and deviation from standard procedures.
• Accurately documenting and following up on inquiries and complaints until resolved.
• Initiating or processing adjustments, researching issues, and coordinating with other departments to resolve customer concerns.
• Assisting with special projects and priority inquiries as assigned by management.
• Offering feedback and recommendations for process improvements and maintaining departmental standards.
• Assisting with the training of new employees and cross-training of coworkers.

This job might be an outstanding fit if you:

• Have a High School Diploma or equivalent (required).
• Possess at least 3 year of claims processing or call center experience OR a Bachelor's Degree in lieu of experience (required).
• Hold an Associate Degree (preferred).
• Have 3 years call center experience (preferred).
• Demonstrate excellent verbal and written communication skills, with proficiency in spelling, punctuation, and grammar.
• Exhibit strong human relations, organizational, and judgment skills.
• Can handle high-stress situations and confidential information with discretion.
• Are able to learn and operate multiple computer systems efficiently.
• Are comfortable using basic computer operating systems, standard office equipment, and have knowledge of word processing, spreadsheet, and database software (preferred).
• Can work onsite at the client location in Columbia, SC.
• Have open availability to work between 8am and 8pm.

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Service Advocate II today!

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