Job Requirements
Remote
Public Trust Polygraph Unspecified
Career Level not specified
$94,150 - $116,000
Job Description
GovCIO is currently hiring for a Service Desk Lead / ITSM Process Lead to join our Development Finance Corporation team supporting the Service Management business unit. This position will be located within the United States and will be a fully remote opportunity.
Responsibilities
Qualifications
Posted Salary Range
USD $94,150.00 - USD $116,000.00 /Yr.
Responsibilities
- Owns the ITIL 4 process suite in ServiceNow across incident, problem, change, request, and knowledge
- Chairs internal ITSM governance reviews and the Major Incident Bridge for P1 events affecting multiple towers
- Drives the ≥95% CMDB accuracy and ≥95% knowledge accuracy KPIs and the ≥95% ticket documentation quality target
Qualifications
- Bachelor's with 8+ years of Service Desk lead experience (or commensurate experience)
- Clearance Required: Ability to maintain a Public Trust clearance
Posted Salary Range
USD $94,150.00 - USD $116,000.00 /Yr.
group id: 10384469
After the acquisition of Salient CRGT, we're excited to introduce the new GovCIO. As we evolve towards our next phase as a company, we’ve refreshed our brand to better position ourselves in the government marketplace.
