Job Requirements
Hagatna, GU
Secret Polygraph Unspecified
Senior Level Career (10+ yrs experience)
$70,000 - $85,000
Job Description
Responsibilities:
Qualifications
Required:
Travel:
Clearance:
- Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
- Work closely with cross-functional teams to support project related tasks and
- Stay current with industry trends, best practices, and new technologies.
- Evaluating and assessing the programs’ strengths and weaknesses
- Design, update, and implement training materials, lesson plans.
- Support organizational change and user adoption efforts during implementations, upgrades, and major process changes
- Collaborate with 911 system providers.
- Lead engaging in-person or virtual classroom sessions for new software rollouts and regular updates.
- Lead train-the-trainer sessions to prepare customer resources to support ongoing knowledge transfer within their organizations
- Assist learners during go-live phases and troubleshoot basic operational issues.
- Gather participant feedback and training metrics to continuously improve the customer learning experience.
- Travel to customer locations to deliver onsite training, support implementation activities, and facilitate user adoption initiatives as required
- Be able to transport up to 70 lbs. of equipment. 911
Qualifications
Required:
- Bachelor’s degree, or equivalent work experience
- Minimum of 10 years of experience in public speaking role, minimum of 5 years’ experience in a 9-1-1 or public safety setting is highly desirable.
- MS Office, predominately Project, Word and Excel
- 911 Call Handling Platforms
- 911 CAD Platforms
- 911 Telephony
- Strong public speaking, technical writing for policy drafts, and calm decision-making in high-stress situations
- Excellent presentation, facilitation, and communication skills.
- Ability to explain technical concepts and business processes in a clear and practical manner.
- Strong customer relationship and stakeholder management skills
- Ability to adapt delivery style to technical and non-technical audiences.
- Strong organizational and project coordination skills
Travel:
- Up 10% Travel
Clearance:
- Minimum Secret eligibility
group id: 91085617
