Data Center Operations Specialist

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Data Center Operations Specialist is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer.

Responsbilities:

• You will be required to install, troubleshoot and configure servers, blades, APCs, storage and backup systems in the data center.
• You will also install and manage on-site computer workstations, monitors, laptops, printers, scanners.
• You will install and configure software packages, routine and emergency installation of patches, upgrades, antivirus software, anti-virus signature files and upgrades.
• You will also input all trouble calls into the Service Now tracking system, recommend closure of trouble call tickets when actions have been completed. You will replace basic system components within the data center.
• You will also coordinate warranty replacement of components with vendors.
• Additionally, you will prepare computer equipment for shipping or turn-in including sanitizing hard drive, and palletizing equipment.
• This position supports all computer labs to ensure all computers and printers are operational, to include loading paper and replacing printer cartridges.
• You will support all system and database administrators as needed.
• You will also assist in disk cloning and be able to restore backups systems.
• You will be part of the disaster recovery team for your data center in both operations and in training exercises.
• You must apply security upgrades and patches as instructed.
• You will also provide summaries of trouble calls that have been completed when requested and updates to management personnel as necessary.

Qualifications

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 4+ years
• Associate's degree or equivalent experience
• Secret Security Clearance

PREFERRED REQUIREMENTS

• Comp TIA Secuity +, ITIL Certification

PHYSICAL REQUIREMENTS
This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 40 pounds
• Travel by land or air transportation 25 %

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.