Computer Support Technician

Computer Support Technician (CST)

Creek Technologies is a rapidly growing technology company with nationwide contracts and exciting opportunities for advancement. We are seeking a Computer Support Technician (CST) to join our team full-time on-site. This position plays a critical role in delivering outstanding customer service and IT support to end users across a range of technical environments. The Computer Support Technician provides Tier I-III technical support, troubleshooting, hardware and software maintenance, and customer assistance while ensuring compliance with Department of Defense (DoD) standards and security requirements.

Responsibilities

Level 1 - Initial Contact & First Touch Resolution

• Answer incoming support calls and generate detailed incident reports (trouble tickets).
• Record user information, location, asset information, and issue details.
• Perform basic troubleshooting via phone, email, or remote desktop support.
• Resolve common technical issues on first contact whenever possible.
• Escalate unresolved issues following established support procedures.
• Provide excellent customer service while documenting all actions performed.

Education

• High School diploma or equivalent.
• Completion of one of the following DoD 8570 IAT Level IIcertifications:
  • CCNA Security
  • CompTIA CySA+ (CSA+)
  • GICSP
  • GSEC
  • CompTIA Security+ CE
  • SSCP

Preferred

• Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Additional Microsoft, networking, or desktop support certifications.

Required

• Active Secret Security Clearance.
• 6 months to 3 years of experience in a Help Desk, Desktop Support, Computer Support Technician, or related IT support role.
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience with Microsoft Active Directory account management and administration.
• Experience troubleshooting desktop hardware, software, printers, scanners, laptops, and peripheral devices.
• Experience supporting Common Access Card (CAC) deployment, CAC readers, middleware, and PKI certificates.
• Ability to support both on-site and remote users in a fast-paced technical environment.
• Strong customer service, communication, troubleshooting, and problem-solving skills.
• Ability to prioritize multiple tasks while maintaining accurate documentation and ticket updates.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying.

Please let us know if you require accommodation during the interview process. Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.