MILITARY PAY TECHNICIAN

Duties

• Serves as a senior technician in the customer call/service area. Explains resolution of very complex pay problems to customers. Handles the most difficult customer complaints and resolves problems referred by lower level clerks and technicians.
• As senior technician, resolves the most difficult special and incentive pay problems, which involve complicating factors requiring extensive research, review, and application of prior pay laws, regulations, and entitlements. Work requires technician to have knowledge of and ability to apply GAO decisions, policies, and procedures.
• Resolves the most difficult pay and allowance cases which may involve substantial retroactive payments, adjustments, or collections, have an equally substantial impact on the income and morale of the parties involved, and have little or no past precedent.
• Reviews pay accounts and service records to resolve the most difficult problems affecting enlistment extension and reenlistment eligibility and bonuses. Problems may involve substantial retroactive payments, adjustments, or collections, have an equally substantial impact on the income and morale of the parties involved, and have little or no past precedent. Where such exists, work requires knowledge of GAO policies and precedents.
• Reviews military pay accounts and service records to resolve the most difficult problems in connection with a service member's separation or death. Problems may involve substantial retroactive payments, adjustments, or collections, have an equally substantial impact on the parties involved, and have little or no past precedents.
• Reviews retired military pay claims and determines entitlement to and propriety of retired pay. Also processes special interest accounts of retirees.
• Applies an in depth knowledge of military pay and allowance regulations, rules, and procedures in managing, resolving, and processing a wide variety of complex and high visibility debt collection cases. Researches and applies the applicable U.S. Code as it pertains to the individual cases and entitlements.
• Devises methods and procedures to code and input information into the automated pay system to process a wide variety of complicated pay actions. Troubleshoots errors in the automated pay system to determine if error was caused by a system deficiency or a coding problem. Uses system-generated data to identify information in the system causing errors.
• Audits pay accounts to resolve extremely complicated problems often involving several months to many years of pay history. Audits typically involve out-of-balance pay accounts or pay actions, which require in depth research, review, or application of prior pay Jaws, regulations, or entitlements as well as application of Comptroller General Decisions.
• Performs quality control on all data compiled by technicians and clerks that affect changes to members' pay, allowances, and entitlements. Takes action to resolve the most difficult problems without reference to the supervisor. Audits automated listings for accuracy of changes made to permanent records. Actions taken may involve large retroactive payments, adjustments, or collections having substantial impact the parties' income and morale.

Requirements

Conditions of employment

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• This position information reflects that this is a Non-Critical Sensitive (Secret Clearance) position; The work requires the incumbent to obtain and maintain a secret security clearance.
• This position is subject to provisions of the DoD Priority Placement Program
• This is a Financial Management Level 1 Certified position IAW the national Defense Authorization Act (NDAA) 2012, Public Law 112-81, Subtitle F-Financial Management, Section 1599d (continued)
• (continuation) Incumbent shall comply with the requirements of this certification program.
• Disclosure of Political Appointments
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support, .

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes knowledge of a variety of interrelated steps, conditions, and procedures or processes requires assembling, reviewing, and maintaining complex voucher transactions; knowledge of various military pay regulations, laws, and requirements to ensure compliance and recommend action; knowledge of extensive and diverse military pay regulation, operations, and procedures governing a wide variety of types of related transactions to resolve nonstandard transactions, complaints, or discrepancies, provide advice, or perform other work that requires authoritative procedural knowledge.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

Knowledge of military pay rules, regulations, laws, and procedures and the ability to compute military pay.

Ability to communicate orally, and to plan and organize work independently.

Skill in using a keyboard; a qualified typist not required.

Knowledge of automated pay system coding procedures; and the knowledge of federal debt collection rules and regulations.

Ability to perform basic mathematical computations; and ability to communicate in writing.

Ability to detect and resolve unique situations using available resources.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click for more information.

Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.

Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement.

Direct Deposit: All federal employees are required to have direct deposit.

is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click .

If you have questions regarding this announcement and have hearing or speech difficulties click .