IT / Desktop Services Specialist

DCCA is a veteran-owned IT business specializing in providing innovative solutions to various government agencies and commercial enterprises since 1982. DCCA is proud to offer career growth opportunities and a competitive compensation and benefits package. Visit our website at: www.dcca.com

IT / Desktop Services Specialist

Candidate must have an active TS/SCI to be considered.

For over 40 years, DCCA has provided a broad range of IT services to government agencies and commercial enterprises, helping them to feel confident in their IT infrastructure. With DCCA, these organizations can be confident in the flexibility and skill of their IT partners, allowing them to upgrade their technology quickly and efficiently. Better yet, thanks to DCCA's successful track record, clients can rest assured knowing DCCA can tackle any problem with ease, allowing them to focus on the work that matters.

Internally, DCCA prides itself on a culture built on integrity and inclusivity, allowing its employees to build lasting skills and relationships. As a veteran owned business, DCCA knows the importance of recruiting employees with a wide range of backgrounds, allowing for every problem to be approached by a diverse array of perspectives. Join us and be part of a team that has a people first mentality and a dedication to excellence.

Key Tasks:

• Provide Tier I, II, and III technical support for Windows and Linux desktop and laptop systems, mobile devices, printers, and peripheral hardware.
• Troubleshoot and resolve Windows and Linux operating system issues, Microsoft 365, Office applications, browsers, VPN, and common enterprise software issues.
• Install, configure, image, deploy, maintain, and upgrade Windows and Linux desktop and laptop computers.
• Perform software installations, updates, patch management, and operating system maintenance for Windows and Linux environments.
• Configure and troubleshoot Active Directory and Linux authentication services, including user accounts, permissions, security groups, and access controls.
• Support enterprise endpoint management solutions and Linux system administration tools where applicable.
• Collaborate with Windows, Linux, server, network, cybersecurity, and cloud teams to resolve cross-functional technical issues.

Tier Expectations

Tier II

• Perform advanced troubleshooting of Windows and Linux operating systems, enterprise applications, network connectivity, and endpoint management solutions.
• Support Windows and Linux workstation imaging, deployments, configuration management, and lifecycle maintenance.
• Mentor Tier I technicians and assist with incident resolution.

Tier III

• Resolve complex Windows and Linux operating system issues requiring advanced diagnostic skills.
• Perform root cause analysis, system optimization, performance tuning, and implement permanent corrective actions.
• Support enterprise Windows and Linux infrastructure projects, operating system upgrades, automation efforts, and process improvements.
• Develop technical documentation and serve as the primary technical escalation resource for desktop support teams.

Required Skills:

Experience providing desktop support in an enterprise environment.

• Working knowledge of:
  
  • Microsoft Windows 10/11
    
  • Microsoft 365
    
  • Active Directory
    
  • TCP/IP networking
    
  • DNS/DHCP
    
  • VPN technologies
    
  • Printer and peripheral support
    
  • Hardware diagnostics and repair
    
• Experience using enterprise ticketing systems such as ServiceNow, Jira, or similar.
  
• Excellent troubleshooting, analytical, organizational, and customer service skills.
  
• Strong written and verbal communication skills.
  

Physical Requirements

• Ability to lift and transport computer equipment up to 40 pounds.
  
• Ability to crawl under desks, install hardware, and work in server rooms or office environments as needed.
  
• Ability to sit, stand, and walk for extended periods.
  

Desired Skills:

Preferred Qualifications

• Experience supporting Microsoft Intune, SCCM/MECM, or other endpoint management platforms.
  
• Experience with PowerShell scripting or automation.
  
• Experience supporting Azure Active Directory (Microsoft Entra ID).
  
• Experience with virtualization technologies.
  
• Experience in government, DoD, healthcare, financial, or other highly regulated environments.
  
• Familiarity with ITIL best practices.
  

Preferred Certifications

• CompTIA A+
  
• CompTIA Network+
  
• CompTIA Security+
  
• Microsoft Certified: Modern Desktop Administrator Associate
  
• Microsoft 365 Certified: Endpoint Administrator Associate
  
• ITIL Foundation
  

Required Education/Certifications:

s 4 - 25 years of experience.

s Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

The proposed salary range for this position in Colorado is 74,000 - 236,000. The final salary will be determined based on various factors. Our comprehensive benefits include healthcare, retirement plans, paid disability, and life insurance programs, employee assistance programs, paid and unpaid leave programs, education assistance, and wellness initiatives.

At DCCA, we believe the key to providing our clients with unrivaled services starts with retaining top talent, something we're able to do through our consistent commitment to building culture and comprehensive benefits.

Competitive Compensation: While salary at DCCA is determined by various factors, we are committed to making sure our salaries reflect the skill and expertise of our employees. In addition, each year we perform an annual salary review ensuring pay is equitable across both the company and industry at large.

Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From upskilling programs to recertification support, to professional development opportunities, we're here to help you grow your career and create lasting relationships.

Emphasis on Inclusivity: DCCA's culture emphasizes respect, equity, and opportunity and is supported by an array of business resource groups and other opportunities for connection.

Empowering Health: DCCA's benefits which encompass healthcare, paid time off, and flexible 401(k) options encourage you to live a healthy and fulfilling life, both in and outside of work. Learn more about our total benefits package on our Benefits page .

Mission Focused Work: From the defense industry to health IT management, DCCA allows you to work on innovative projects whose outcomes improve people's lives and solve today's IT problems.

Equal Opportunity Employer including Disability/Vets