Configuration Management Analyst

Primary Responsibilities

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  Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.
  
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  Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.
  
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  Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).
  
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  Receive, track and analyze change requests (CRs) in our ServiceNow environment, ensuring proper documentation and approvals.
  
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  Monitor the progress of approved changes to ensure they are implemented correctly.
  
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  Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.
  
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  Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations.
  
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  Prepare and present audit reports to management, highlighting key findings and corrective recommendations.
  
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  Contribute with development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
  
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  Assist with process documents to ensure documentation stays current and reflects best practices.
  
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  Contribute to the development and improvement of CM processes and procedures.
  

Required Qualifications:

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  Security Clearance: A current and active DoD Secret security clearance is required to be considered for this position.
  
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  Experience & Education: Requires 1-3 years of direct experience in Configuration Management or a related IT field. A Bachelor’s degree is a plus, but equivalent professional experience will be strongly considered.
  
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  ITSM Knowledge: Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool, with ServiceNow experience being a significant plus.
  
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  Technical Foundation: Solid understanding of networking concepts.
  
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  Professional Skills: Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.
  
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  Teamwork: Ability to work both independently and as part of a collaborative team.
  
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  Tools: Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
  
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  Location: This position is based on-site at Scott AFB, Illinois. All work must be performed on site.
  

PREFERRED QUALIFICATIONS:

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  Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
  
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  ITIL Foundation Certification.
  
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  Interest in developing skills related to ServiceNow reporting and dashboards.