Business Analyst - Government & Regulatory Programs

Description:
On-site in Stamford, CT

Our client seeks a Business Analyst who will partner with Regulatory, Legal, Product, Operations, UX, and Technology teams to translate government and regulatory requirements into customer-facing and agent-facing business solutions. The role will analyze business processes, document requirements, design experiences, and support delivery of compliant technology solutions focused on customer experience, regulatory compliance, and operational efficiency.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $48.00 to $58.00/hr. w2

Responsibilities:

• Analyze new federal, state, and local regulatory requirements and assess business impacts.
• Gather and document business and functional requirements for customer and agent-facing systems.
• Partner with Legal and Compliance teams to translate regulatory obligations into actionable business requirements.
• Facilitate requirements workshops with cross-functional stakeholders.
• Create user stories, acceptance criteria, process flows, and business process documentation.
• Define customer journeys and agent workflows that support compliant and intuitive experiences.
• Collaborate with UX designers to review wireframes, prototypes, and customer experience designs.
• Work closely with Product Owners and Technology teams throughout Agile development cycles.
• Support solution design discussions.
• Identify business process improvements that reduce operational complexity while maintaining compliance.
• Support User Acceptance Testing (UAT).
• Validate implemented solutions meet business objectives and regulatory requirements.
• Serve as a liaison between business stakeholders and technical teams throughout project delivery.

Experience Requirements:

• 3+ years of Business Analysis experience.
• Experience gathering and documenting business requirements.
• Experience working within Agile/Scrum environments.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple initiatives simultaneously.
• Experience facilitating meetings with cross-functional teams.
• Telecommunications or cable industry experience preferred.
• Experience supporting regulatory or compliance initiatives preferred.
• Knowledge of customer experience (CX) principles preferred.
• Experience designing agent workflows and operational processes preferred.
• Familiarity with FCC regulations, privacy requirements, accessibility standards, or government programs preferred.
• CBAP, CCBA, or Agile certifications preferred.

Education Requirements:
Bachelor's degree in Business, Information Systems, Communications, or related field.