Overnight Support Engineer II - 3 Schedules Available

Duties/Responsibilities:

• Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
• Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
• Troubleshoot Windows, Mac, and Linux operating systems
• Assist with resolving basic API integrations and connectivity issues.
• Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
• Perform end user management and account provisioning.
• Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support.
• Diagnose and escalate network issues, including Wi-Fi and LAN connectivity.
• Conduct proactive system health checks to maintain operational efficiency.
• Handle Personally Identifiable Information (PII) with strict adherence to security protocols.
• Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
• Maintain detailed and accurate documentation of support activities while ensuring data security.
• Work closely with team members to ensure efficient issue resolution.
• Follow and enhance standardized processes and checklists to improve service quality.
• Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance.

Schedules Available:
Shift Schedule - Tier 2

Employee A
Monday - Friday
11:00 PM - 7:00 AM

Employee B
Wednesday - Thursday
11:00 PM - 7:00 AM

Saturday - Sunday
7:00 AM - 7:00 PM

Employee C
Monday - Tuesday
11:00 PM - 7:00 AM

Friday
11:00 PM - 7:00 AM

Saturday - Sunday
7:00 PM - 7:00 AM

All positions are scheduled for 40 hours per week.
Qualifications:

This position requires applicants to have current, interim eligibility or previous security clearance.

• Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation.
• Interim clearances will be accepted for consideration.
• All clearances are encouraged to apply.
• U.S. citizenship is required by federal regulation

Applicants without any of the above will not be considered at this time due to contract requirements.

• 4 to 6 years working in an IT Support Focused role (minimum)
• CompTIA A+
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
• Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
• Experience with Google Workspace, VPNs, DNS, and mobile device management.
• Understanding of cloud computing (SaaS, PaaS, IaaS, DaaS) concepts.
• Experience troubleshooting basic hardware & software issues
• Experience utilizing ticketing systems and remote management tools
• Strong communication, problem-solving, and time management abilities.
• Ability to work both independently and collaboratively in a fast-paced setting.
• Experience with Service Level Agreements (SLAs) and SOP creation.
• Detail-oriented with a proactive approach to troubleshooting and continuous improvement

What we offer:

• 
  Competitive salary range: $85,000-$95,000
  

• 
  Comprehensive benefits package, including generous PTO.
  

• 
  Flexible hybrid work schedule.
  

• 
  Opportunities for professional growth and training.
  

• 
  A collaborative and innovative company culture that values teamwork and continuous improvement.