Field Service Representative 3

Chipton-Ross is seeking a Field Service Representative (Level 3) for a contract opportunity at Joint Base McGuire-Dix-Lakehurst, NJ.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE)

• Minimum 3 years of experience in supply chain, logistics, or inventory management
• Experience using logistics systems, inventory databases, or supply support systems
• Proficiency with Microsoft Office Suite
• Experience supporting customer-facing or operational environments, not solely back-office work
• Ability to manage multiple priorities in a fast-paced setting
• Demonstrated ownership in identifying issues and driving them to resolution
• Comfort working with changing priorities and incomplete information
• Demonstrates the ability to prioritize and complete all required training and qualification requirements in a timely manner to meet contractual, regulatory, and operational expectations.

POSITION RESPONSIBILITIES

This role serves as a direct interface with the customer, ensuring accurate and timely support of parts, logistics requirements, and aircraft readiness in a mission-critical environment. Duties may include (but are not limited to):

• Serve as primary point of contact for parts support, order validation, and supply issue resolution.
• Analyze delivery schedules, and requirements to support mission readiness.
• Coordinate with program asset managers and suppliers to resolve shortages and discrepancies.
• Maintain accurate data within our client and customer logistics systems.
• Prepare and deliver reports on supply performance and metrics.
• Investigate and resolve inventory discrepancies with customer and program leadership.
• Support shipping/receiving activities and associated documentation.
• Track and follow up on inbound and outbound shipments.
• Build and maintain strong, professional customer relationships.
• Support warehouse operations as required (including forklift operations).

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE)

• Experience supporting U.S. Air Force or DoD logistics operations.
• Familiarity with USAF supply systems (e.g., FMxC2, ILS-S, DIFM processes).
• Experience with product deficiency reporting.
• Knowledge of hazardous material handling and shipping.
• Ability to interpret technical publications or engineering documentation.

REQUIRED EDUCATION

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

TRAVEL

travel is unlikely; possible - less than 10%

WORK HOURS

FULL TIME/FIRST SHIFT; 7:00 AM - 4:00 PM.

• May require flexible shifts, including evenings, weekends, and holidays
• Must be able to respond to operational needs outside standard working hours

ADDITIONAL

Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.

ADDITIONAL INFORMATION

• Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.
• Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
• Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.