Deputy Program Manager, Operations

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

Lead the mission that keeps the Pacific connected.

SOSi is seeking a Deputy Program Manager (Operations) to help oversee one of the Department of Defense's largest coalition information-sharing enterprises at Camp Smith, Honolulu. In this critical leadership role, you will drive 24/7 operational excellence across cyber operations, network services, systems engineering, and enterprise support, ensuring secure, real-time information sharing that empowers U.S. and allied warfighters across the Indo-Pacific.

Essential Job Duties:

• Serve as the principal deputy to the Program Manager (PM), assisting in the overall management, coordination, and execution of the contract, and acting on behalf of and in the absence of the PM.
• Support planning, organization, and oversight of day-to-day contract activities to ensure successful execution of all mission requirements, service level agreements (SLAs), and contractual obligations.
• Coordinate workforce management, staffing actions, scheduling, personnel accountability, quality assurance, and performance monitoring across the assigned functional areas.
• Interface directly with Government stakeholders, technical leads, subcontractors, and teaming partners to ensure mission requirements are met efficiently and effectively.
• Monitor cost, schedule, and technical performance against established metrics; identify variances and implement corrective action plans to resolve organizational, performance, quality, schedule, and management issues.
• Support resource planning, tasking responses, and financial oversight, including reviewing project objectives and schedules to identify resource, staffing, and funding needs.
• Identify, track, and mitigate program risks, and provide regular status updates, risk assessments, and performance reporting to senior Government leaders and SOSi program leadership.
• Apply DoD program management standards, industry best practices, and continuous-improvement principles to strengthen program execution and contract administration.
• Supervise, mentor, and develop assigned contractor personnel, fostering a collaborative, mission-focused, and high-performing team.
• Direct 24x7 operations across the enterprise, ensuring the availability, performance, and responsiveness of coalition networks, systems, and services.
• Oversee Field Service Engineering, ensuring on-site and remote-site support, installations, break/fix, and technical assistance are delivered across theater locations.
• Lead the Service Desk function, ensuring incident, request, and problem management meet defined service level agreements (SLAs) and deliver a high-quality user experience.
• Oversee Network Operations, including monitoring, fault management, performance optimization, and restoration of coalition and enterprise networks.
• Oversee Systems Operations, including server, virtualization, storage, and enterprise service administration, patching, and availability management.
• Provide leadership over Engineering, including enterprise systems architecture, integration, engineering change management, and technology insertion in support of a stable, scalable environment.
• Provide leadership over Defensive Cyber Operations (DCO), ensuring continuous monitoring, threat detection, incident response, and coordination with the Combined Joint Network Operations Security Center and higher cyber authorities.
• Establish and enforce operational metrics, SLAs, escalation procedures, and continuity-of-operations (COOP) discipline across all supported functional areas.

Qualifications

• Active in-scope TOP SECRET clearance.
• Bachelor's degree in Business, Management, Engineering, Information Technology, or a related field plus ten (10) or more years of relevant experience, or an equivalent combination of education and experience.
• Minimum five (5) years of program or project management experience supporting the Department of Defense (DoD) or equivalent U.S. Government organizations, including demonstrated supervisory or team-leadership experience.
• Demonstrated experience leading IT or network operations, service delivery, or a network/security operations center (NOC/SOC) in an enterprise or mission environment.
• Experience overseeing multiple operational disciplines such as field support, service desk, network operations, systems operations, and cyber operations.
• Demonstrated experience managing Government contracts of similar size, scope, and complexity, preferably in a CONUS/OCONUS or theater-deployed environment.
• Strong leadership, organizational, and customer-engagement skills, with the ability to interface effectively with senior and flag/general-officer-level Government personnel.
• Excellent written and verbal communication skills, including status reporting and executive-level briefings.

PREFERRED QUALIFICATIONS

• Active in-scope TOP SECRET / SCI clearance.
• Project Management Professional (PMP) or Program Management Professional (PgMP) certification; DAWIA / DAU Program Management certification is a plus.
• Prior experience supporting similar size and scope contracts, or coalition information-sharing programs.
• Familiarity with Combined Joint All-Domain Command and Control (CJADC2) concepts and multinational/coalition operations in the Pacific theater.
• Experience managing distributed teams across multiple sites and time zones.
• ITIL Foundation certification and experience in an ITIL-aligned service delivery environment.
• Experience supporting or leading Defensive Cyber Operations (DCO) or Cybersecurity Service Provider (CSSP) mission teams.
• Experience managing 24x7 operations, on-call rotations, and shift-based service delivery across distributed sites.
• Familiarity with ITIL-based incident, problem, and change management and ITSM tooling.

Additional Information

Work Environment:

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• Occasional travel and after-hours support may be required during exercises, mission events, or scheduled maintenance periods.

Working at SOSi:

All interested individuals will receive consideration and will not be discriminated against for any reason.