Business Analyst

Job Title: Business Analyst
Location: Remote, USA
Clearance: Public Trust
Type: Full-time, W2

About VivSoft:
VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning.

Job Summary:
We are seeking a Business Analyst to support the operations and maintenance of a federal agency’s DevSecOps software development platform. This platform is used by development teams across the agency to build and deploy custom applications for internal, cross-agency, and external use. The selected candidate will play a key role in requirements elicitation, stakeholder communication, documentation, and supporting continuous platform improvement efforts

Key Responsibilities:

• Create and maintain end user documentation to support platform adoption and operational continuity.
• Manage and maintain SharePoint sites used for internal documentation and team collaboration.
• Communicate with end users through ticketing and request systems, providing timely support and resolution.
• Apply strategic thinking, scoping, requirements elicitation, and requirements management independently on complex projects.
• Facilitate meetings, conduct stakeholder interviews, and produce formal written documentation and presentations.
• Support operations and maintenance of the agency’s DevSecOps platform.
• Assist in developing CI/CD pipeline support documentation and process guidance for development teams.
• Support review of application security findings and assist in remediation coordination as needed.
• Translate technical concepts into clear, non-technical language for diverse audiences.
• Collaborate with product owners and stakeholders to align on and validate requirements before work begins.

Required Skills & Experience:

• Bachelor’s degree in Accounting, Finance, Business Administration, Marketing, Information Systems Management, Computer Science, or related field; or equivalent combination of education and experience.
• 3–5 years of experience in a Business Analyst or related role.
• U.S. Citizenship required; ability to obtain and maintain a Public Trust clearance.
• Proficiency in analytical, project planning, negotiating, interpersonal, and written and oral communication skills.
• Experience creating and maintaining end user documentation and knowledge base articles.
• Experience with document repository tools such as SharePoint or Confluence.
• Strong active listening skills and ability to translate technical concepts for non-technical audiences.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Agile-based tools such as Azure DevOps, Jira, GitHub Enterprise, or Trello (preferred).
• Advanced knowledge of SDLC methodology and UML (preferred).
• Experience with ticketing systems such as ServiceNow or similar platforms (preferred).
• Familiarity with CI/CD pipelines and DevSecOps practices in a federal environment (preferred).

Benefits:  

• Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only)  
• Life Insurance  
• Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)  
• 401K Retirement Plan with employer match  
• Professional Development Training Reimbursement