Job Requirements
Reston, VA
Secret Polygraph Unspecified
Career Level not specified
$90,000 - $100,000
Job Description
- Technical Leadership & Tier 3 Support
- Act as the highest-level technical escalation point for engineering-related client and internal issues.
- Lead technical troubleshooting, root cause analysis, and proactive problem resolution.
- Ensure clear, client-friendly communication of technical solutions to enhance customer trust and satisfaction.
- Cloud & Infrastructure Engineering
- Design, implement, and optimize hybrid cloud environments (Azure, AWS, GCC/GCC High) with a focus on automation, scalability, and performance.
- Develop and implement automation strategies (PowerShell, Python) to streamline provisioning, monitoring, and system management.
- Maintain 99.99% uptime and high availability through proactive infrastructure monitoring, redundancy strategies, and disaster recovery planning.
- Ensure compliance with NIST 800-171, CMMC, and FedRAMP, partnering with Cybersecurity & Compliance teams
- Partner with Program Management (PMO) to execute client onboarding/offboarding and compliance readiness projects, ensuring technical feasibility and smooth transitions.
- Work with Cybersecurity to align cloud and infrastructure security with NIST 800-171, CMMC, and FedRAMP standards. (Security implementation is managed by the Cybersecurity team.)
- Support Compliance teams in audits by ensuring technical configurations meet compliance requirements.
- Collaborate with Account Management & Client Success to educate clients on infrastructure modernization, automation, and cloud strategy improvements.
- Support the MSP Customer Success Managers to educate clients on infrastructure improvements, security hardening, and IT best practices.
- Provide technical insights during project meetings and business reviews to ensure client expectations are met.
- Enhance customer satisfaction by ensuring clear, structured technical communication.
- Conduct knowledge-sharing sessions for Tier 1 & Tier 2 engineers, reducing Tier 3 escalations and improving team expertise.
Qualifications - U.S. Citizenship is required.
- Must be eligible to obtain and maintain a U.S. Government security clearance.
- Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
- 6+ years of experience in IT engineering, with a focus on MSP/MSSP environments.
- Strong expertise in Microsoft 0365 (GCC/GCC High preferred), including Entra, Exhange, Intune, Purview, Sharepoint, Teams.
- Azure Entra, Infrastructure, Networking, Migration, Storage accounts (AWS a plus)
- Proficiency with Active Directory and hybrid environments, including GPO and NPS.
- Ability to support Mac, iPhone and supporting tools
- Azure AI, Copilot, and other AI product support a strong plus
- Advanced knowledge of networking (firewalls, VPNs, SD-WAN, SASE)
- Windows/Linux infrastructure, and virtualization technologies.
- Hands-on experience with automation/scripting (PowerShell, Python, Ansible) to optimize deployments and system management.
- Proficiency in infrastructure monitoring, performance tuning, and high-availability designs.
- Strong understanding of MSP/MSSP tool stack management (RMM, PSA, SIEM, EDR, Email Security, Backup solutions).
- Ability to collaborate with security teams, ensuring infrastructure aligns with security and compliance standards (NIST 800-171, CMMC, FedRAMP).
- Strong problem-solving skills and technical leadership experience, mentoring junior engineers and driving automation initiatives.
- Competitive salary range: $90,000 - $100,000 (commensurate with experience).
- Comprehensive benefits package, including generous PTO.
- Flexible hybrid work schedule.
- Opportunities for professional growth and training.
- A collaborative and innovative company culture that values teamwork and continuous improvement.
group id: 10516548
