IT Project Support Specialist

seeks a motivated, career and customer-orientedto join our team in

• Support comprehensive project planning, execution, and tracking by monitoring schedules, resource allocations, financial parameters, and risk mitigation strategies across IT and cybersecurity initiatives.
• Facilitate enterprise configuration, change control, and release management activities, ensuring all deployments adhere to standard operating procedures, DevSecOps practices, and governance controls.
• Analyze existing IT business processes and workflows to identify inefficiencies, develop optimized process solutions, and create detailed technical documentation and standard operating procedures.
• Collaborate with cross-functional technical teams, vendors, and governance bodies to assess, implement, and sustain ITSM processes and overarching architectural frameworks.
• Track, analyze, and report on key performance indicators (KPIs) and critical success factors to continuously improve service delivery and ensure adherence to quality standards.
• Coordinate stakeholder communications and facilitate technical meetings to deliver regular updates on project status, milestones, risk evaluations, and operational readiness.

• Bachelor's degree in Information Technology, Computer Science, or a related field with 5+ years of IT project support and service management experience. A total of 9+ years' experience required without a degree.
• Must hold an active DoD Cyber IAT Level II baseline certification (e.g., CompTIA Security+).
• Demonstrated experience supporting IT project lifecycles, configuration management, and release control within DoD or federal IT environments.
• Hands-on experience developing and maintaining technical artifacts, workflow diagrams, SOPs, and technical documentation.
• Proven ability to evaluate IT service delivery metrics, conduct KPI analysis, and drive ITSM process improvements.

• Formal certification or training in project management or service management frameworks (e.g., ITIL 4, CAPM, or PMP).
• Experience preparing technical artifacts for ATO accreditation and supporting DoD cybersecurity compliance efforts.
• Technical familiarity with enterprise infrastructure operations, including Active Directory, SCCM, Linux/Windows environments, and network operations.

Must have current and active TS/SCI clearance.



Must be able and willing to perform occasional manual labor and warehouse duties, with the ability to lift up to 50 pounds. Must be able to remain in a stationary position 50% of the time.