Job Requirements
Suitland, MD
Top Secret/SCI Full Scope Polygraph
Career Level not specified
Salary not specified
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Job Description
What You Will Be Doing:
- Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
- Providing support for implementation, troubleshooting, and maintenance of IT systems and management of system infrastructure and any processes related to these systems.
- Providing support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Providing Tier 1 , Tier 2, and Tier 3 problem identification, diagnosis, and resolution.
- Providing support for the escalation and communication of status to agency management and internal customers.
- Providing installation of PC hardware, server hardware, and network connections.
- Installing/loading operating system and application software using PowerShell, PDQ, or SCCM software deployment tools.
- Isolating and resolving hardware / software / network issues involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore.
- Troubleshooting, maintaining integrity, and configuring network components along with implementing operating systems enhancements to improve reliability and performance.
- Performing software installations and upgrades to Unix/Windows operating systems and layered software packages and maintaining them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software-related problems associated with COTS/GOTS products.
- Creating and following procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
- Conducting routine and emergency maintenance of assigned data center equipment.
- Communicating/coordinating scheduled preventive maintenance windows with potentially impacted customers.
- Collaborating and contributing to the development, administration, and testing of backup and recovery plans.
- Ensuring systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings.
- Maintaining operational, configuration, and other standard operating procedures (SOPs).
- Verifying system availability with existing Enterprise tools.
- Documenting and tracking all support work with ticketing management service: ServicePlus.
group id: 90901937
