Job Requirements
Springfield, VA
Top Secret/SCI Full Scope Polygraph
Career Level not specified
Salary not specified
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Job Description
What You Will Be Doing:
- Providing Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
- Providing exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones, and assessing their needs.
- Assisting with all functions within the PITD store in compliance with policies and procedures.
- Demonstrating effective handling of patient situations, including upset/dissatisfied customers, and working with other teams as needed to efficiently and effectively resolve customer needs.
- Processing hardware requests and completing administrative work for asset accountability.
- Configuring smartphones with unclassified email and other mission essential applications.
- May require after hours/weekend support in support or mission, program, and special projects.
- Imaging laptops and installing specialized software as requested, adhering to standardized configurations.
- Provisioning RSA tokens to new customer employees and contractors, ensuring secure access to systems.
- Providing technical support to users, resolving hardware and software issues efficiently and effectively.
- Configuring smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
- Monitoring the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
- Managing and tracking the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.
- Processing hardware requests, ensuring timely fulfillment and accurate documentation.
- Maintaining meticulous inventory control, tracking IT assets throughout their lifecycle.
- Performing administrative tasks related to asset accountability, ensuring compliance with customer policies.
- Supporting the life cycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.
- Maintaining accurate and organized records related to IT assets, user accounts, and security protocols.
group id: 90901937
