Job Requirements
Saint Louis, MO
Top Secret/SCI Full Scope Polygraph
Career Level not specified
Salary not specified
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Job Description
What You Will Be Doing:
- Actively monitoring VTC sessions, hardware, and conferences using the Cisco (TMS) & (CMS) to preemptively identify audio/video issues.
- Acting as the first responder for VTC issues. Providing immediate remote support (via VNC Viewer or TMS remote control) and in-person technical assistance when required.
- Leveraging the Service Plus ticketing system to maintain strict accountability of problems and resolutions, identifying trends to recommend system improvements.
- Scheduling and managing local and remote AV/VTC events, including the reservation of physical room space across NCE Campus East and West.
- Resolving scheduling conflicts for NGA conference rooms across multiple networks.
- Scheduling Joint Worldwide Intelligence Communications System (JWICS) VTCs for external agencies using the integrated JWICS scheduling system.
- Assisting customers with recording VTC sessions as needed.
- Performing new hardware installations, implementing software/firmware upgrades, and modifying existing setups across multiple vendor models of collaboration endpoints.
- Collaborating seamlessly with engineering teams to resolve complex or out-of-scope issues.
- Developing and maintaining operational documentation (step-by-step troubleshooting guides) to be utilized by varying levels of support staff.
group id: 90901937
